Assistant Manager, Custody Control - Custody Services M/F

CACEIS-Gruppe; Putrajaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

CACEIS Malaysia, a cornerstone of asset servicing in IOI City, Putrajaya, is seeking an Assistant Team Manager in Custody Settlements Control to lead a team and ensure investigations are completed in line with procedures. The ATM will drive improvements, resolve complex queries, and support day-to-day governance.

Ideal candidates have 3–5 years in custody or middle-office operations, strong reconciliation skills, and a track record of leadership with stakeholders. Working hours are 9am–6pm MYT.

Qualifications

• Very strong knowledge in reconciliation for cash and asset.
• Strong understanding of CASS requirements related to reconciliation breaks.
• Demonstrates professionalism and maturity in stakeholder interactions.
• Experience leading a team in non-managerial tasks.

Responsibilities

• Ensure timely and accurate delivery of investigation tasks by the team following procedures.
• Lead resolution of queries and drive continuous improvement to address root causes.
• Support the Manager in daily operations and governance tasks.
• Oversee team competency and provide coaching and cross-training.

Skills

Reconciliation expert

Leadership

Stakeholder management

Process improvement

Education

Bachelor's degree or equivalent

Tools

SWIFT instruction formats

Custody systems

Job description

Business type

Types of Jobs - Asset Management

Job title

Contract type

Permanent Contract

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Assistant Team Manager in Custody Settlements Control is responsible to ensure all team members complete their designated investigation tasks in accordance with operational procedures. This role seeks capability in stepping-in during absence of team manager to govern all administrative and operational tasks in the team. The ATM will perform multiple controls in daily operations, lead the resolution of all queries, and continuously seek improvement to address issues at root cause.

Working hours: 9am to 6pm MYT

What will you do?

• Responsible to ensure timely and accurate delivery of investigation work by the team, bound by operational procedure, with target to meet KRI (key risk indicators).
• Through strong technical understanding of operational processes, consistently analyse common trade issues to address the issues at root cause to avoid recurrence.
• Ensure operational procedures are updated following every change in process or control and ensure every team member has well understood the changes.
• Assist Manager in day-to-day operations of the team in terms of administrative and governance tasks.
• Identifying process improvement ideas.Manages efficiency and productivity of the department ensuring E&O losses are mitigated and minimized.
• Ensure all team members are meeting the expected competency level through cross-training and personal coaching.

#LI-LC1

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

• Very strong knowledge in reconciliation for cash and asset
• Very strong understanding of the firm’s policies for CASS requirements in relation to identification and resolution of reconciliation breaks

Level of minimal experience

3-5 years

Experience

• At least 4 years of experience working in Custody or Middle Office asset servicing operations
• Experience in leading a team of 5 or more in non-managerial tasks
• Strong technical understanding in trade settlement requirements and specific SWIFT instruction format requirements for specific markets
• Full understanding in the implications of failed settlement across all Asia and Middle East markets, and all market specifics
• Good understanding of ICSD, America, and European market requirements of settlements
• Strong understanding in the connection of upstream-downstream dependency of Custody Settlement Control with its stakeholders

Required skills

• Proven track record in continuous improvement and excellence in team governance
• Demonstrated professionalism and maturity in handling conflicting issues between stakeholders and among team members
• Displays leadership and demonstrates ability to adapt to changes

Languages

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Entity

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..