Manager, Culture & Engagement [RID-00697]

Setel; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working arrangement

Leisure area with games and books

Casual dress code

Job summary

Setel is seeking a Manager, Culture & Engagement in Kuala Lumpur to design and execute culture programmes that strengthen employee experience and align with People & Culture priorities. You will own the end-to-end employee engagement survey lifecycle, drive DEI and CSR, lead change management for organisational transformation, and provide governance and tooling to leaders.

With 5–8 years in HR or related fields and a Bachelor's degree, you will communicate in English and Malay, translate

Qualifications

• 5–8 years of experience in HR, culture, employee engagement, or related People & Culture functions.
• Experience owning end-to-end programmes and leading cross-functional initiatives.
• Bachelor’s degree in HR, psychology, or related field.
• Proficiency in Google Suite and Microsoft Office.
• Strong written and verbal communications in English & Malay.
• Ability to handle sensitive information with confidentiality.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and lead culture and engagement strategy across the organization.
• Design and deliver culture activation and employee experience initiatives.
• Own Employee Feedback & Engagement Programme including surveys and action planning.
• Lead DEI, CSR, and employer branding initiatives.
• Lead change management for organizational transformation initiatives.
• Develop change communications and stakeholder engagement plans.
• Conduct culture diagnostics, benchmarking, and recommendations.
• Establish culture and engagement measurement dashboards and KPIs.
• Build culture and change capability among leaders and people managers.
• Provide governance for Culture & Engagement projects and initiatives.
• General compliance with company policies and regulations.

Skills

HR Management

Change Management

Employee Engagement

DEI Programs

Communication

Education

Bachelor's degree in HR/related field

Tools

Google Suite

Microsoft Office

Job description

About Setel:

The Future of Mobility

Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.

Role Purpose:

The Manager, Culture & Engagement leads the design, execution, and measurement of Setel’s culture and employee engagement programmes, translating People & Culture priorities into operational plans that strengthen organisational culture, employee experience, and workforce engagement. The role owns the end-to-end employee engagement survey lifecycle, drives culture activation, DEI, CSR, and leads change management execution for organisational transformation efforts, ensuring initiatives are delivered effectively and outcomes are tracked to inform the Leadership Team.

In this role you will:

• Develop and lead the organization-wide culture and employee engagement strategy, translating business priorities and company values into a clear culture roadmap, annual priorities, and key initiatives that strengthen organizational alignment and employee experience.
• Lead and oversee the design and delivery of culture activation and employee experience initiatives, including recognition programmes, celebrations, employee activities, and internal campaigns that strengthen belonging, collaboration, and connection across the organization.
• Own the organization’s Employee Feedback & Engagement Programme, including engagement surveys, feedback mechanisms, results analysis and interpretation, and facilitation of action planning with business leaders. Track agreed actions and ensure effective follow-through to address key employee feedback and improve engagement.
• Lead Diversity, Equity & Inclusion (DEI), Corporate Social Responsibility (CSR), and employer branding initiatives that strengthen workplace inclusion, employee pride, community impact, and the organization’s Employer Value Proposition (EVP).
• Lead the change management approach for organizational transformation initiatives, including change impact assessments, readiness assessments, stakeholder analysis, resistance management, adoption planning, and implementation of structured change interventions.
• Develop and execute change communication and stakeholder engagement plans for key organizational initiatives, ensuring employees and stakeholders understand the rationale, impact, expectations, and desired outcomes of organizational changes.
• Conduct organizational culture diagnostics, benchmarking, and research to identify cultural strengths, organizational gaps, emerging workforce trends, and opportunities for improvement. Translate findings into practical recommendations and organizational development initiatives.
• Establish and manage culture and engagement measurement frameworks, dashboards, and scorecards, defining relevant KPIs and providing management with clear visibility of organizational trends, risks, progress, and areas requiring intervention.
• Build culture and change capability among leaders and people managers by providing frameworks, guidance, toolkits, and advisory support that enable leaders to reinforce company values, strengthen team engagement, manage change effectively, and create a positive employee experience.
• Provide governance and oversight for Culture & Engagement projects and initiatives, coordinating cross-functional stakeholders, resources, timelines, and deliverables while ensuring alignment with company policies, governance standards, budgets, and applicable requirements.
• General Responsibilities: All employees are required to ensure adherence to the compliance of company policies, industry regulations and legal requirements. All employees are expected to assist with tasks, projects, and other duties related to the role, as and when deemed necessary.

You’re a great fit if you have:

• 5-8 years of experience in HR, culture, employee engagement, or related People & Culture functions, including experience owning end-to-end programmes and leading cross-functional initiatives.
• Experience in change management or organisational development initiatives is an advantage.
• Bachelor's degree in Human Resources, Psychology, Communications, Business, or a related field.
• Proficiency in Google Suite and/or Microsoft Office.
• Strong written and verbal communications in English & Malay.
• Working knowledge of employee engagement measurement, survey methodology, and data interpretation to translate results into actionable programmes.
• Ability to handle sensitive information with confidentiality.
• Excellent communication and interpersonal skills.

What Makes Working With Us Awesome

• Our people and culture: You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.
• Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
• Development focused: Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.

Cool Perks/Benefits

• Hybrid working arrangement; Flexible working hours.
• Relax and unwind at the leisure area with video games, board games, books, and more.
• Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style).
• Coffee, tea, or snacks are available for consumption at the pantry. Because you’ll be happier with a full tummy.
• A healthy body leads to a brilliant mind. Let’s get moving with the inter-company sports team.
• There will be workshops, talent shows, sport activities, and other events for sharing and bonding.

Personal Data Protection

Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement ('Privacy Statement') explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data, and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third-party social networks or our online and physical events, or through other third parties that we work with. Please read this carefully to understand our views and practices regarding your personal data.