Manager, Cloud Operations (WMWare)

AIA IT (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 180,000 - 240,000; Full time

Job summary

AIA Digital+ in Kuala Lumpur seeks a Manager of Cloud Operations (VMware) to own enterprise virtualization and private cloud platforms. You will lead hands-on platform administration across VMware Cloud Foundation, vSphere, ESXi, vCenter, vSAN, NSX, Aria, HCX, DR, and automation efforts.

Responsibilities include defining platform roadmaps, standards, governance, incident management, capacity planning, patching and upgrades; building automation with PowerCLI, PowerShell, Terraform, Ansible and

Qualifications

• Must have strong VMware virtualization experience.
• Experience with private cloud/platform operations.
• Ability to guide incident response and root-cause analysis.

Responsibilities

• Act as SME for enterprise VMware virtualization and private cloud platforms.
• Provide hands-on platform administration across VMware components.
• Define and maintain platform roadmaps, standards, baselines, and runbooks.
• Lead design, implementation, and lifecycle management of VMware platforms across data centers and hybrid cloud.
• Senior escalation point for complex incidents and recurring issues; perform deep technical troubleshooting.
• Provide governance and risk assessment for major changes and migrations.
• Develop automation to improve consistency and reliability using PowerCLI, PowerShell, Terraform, Ansible, and APIs.
• Drive platform health, capacity forecasting, and security compliance.
• Collaborate with architecture, security, network, storage, and vendor teams to deliver reliable services.

Skills

Technical ownership & leadership

Platform governance

Incident escalation & troubleshooting

Automation mindset

Cross-team collaboration

Tools

VMware Cloud Foundation

vSphere/ESXi

vCenter Server

vSAN

NSX

Aria

HCX

PowerCLI

PowerShell

Terraform

Ansible

Job description

Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The Manager of Cloud Operations (VMware) serves as the technical owner and subject matter expert for enterprise virtualization and private cloud platform services across AIA business units. The role serves as the technical and platform owner for VMware services, driving operational excellence, automation, lifecycle management, and operational governance across the enterprise, with no direct people‑management responsibility. The role provides hands‑on technical leadership across VMware Cloud Foundation, vSphere, ESXi, vCenter Server, vSAN, NSX, Aria, HCX, disaster recovery, automation, and supporting infrastructure integrations. It is accountable for platform operations, architecture guidance, operational stability, performance, capacity, resilience, security, lifecycle management, and technology across datacenter and hybrid cloud environments. The role drives platform modernization, automation, standardization, and continuous improvement while acting as the technical authority for complex incidents, major changes, upgrades, migrations, workload placement, platform design, and operational risk decisions.

• Act as the technical owner and subject matter expert for enterprise VMware virtualization and private cloud platforms
• Provide hands‑on platform administration and advanced technical support across VMware Cloud Foundation, vSphere, ESXi, vCenter Server, vSAN, NSX, Aria, HCX, and integrated infrastructure services
• Define and maintain platform roadmaps, reference architectures, technical standards, configuration baselines, build patterns, and operational procedures
• Lead the technical design, implementation, integration, optimization, and lifecycle management of VMware platforms across datacenter and hybrid cloud environments
• Serve as the senior escalation point for complex incidents and recurring platform issues, leading deep technical troubleshooting, root cause analysis, corrective actions, and permanent remediation
• Provide technical governance and risk assessment for major changes, upgrades, migrations, architecture deviations, and workload placement decisions
• Design and implement automation using PowerCLI, PowerShell, VMware Aria Automation, Terraform, Ansible, and APIs to improve consistency, reduce manual effort, and strengthen reliability
• Drive proactive platform health management through observability, performance tuning, capacity forecasting, configuration compliance, vulnerability remediation, and technology currency
• Lead VMware Cloud Foundation and software‑defined datacenter capabilities across compute, storage, networking, security, automation, and observability
• Establish and validate platform resilience, including High Availability, fault‑domain design, backup integration, replication, VMware Live Site Recovery / Site Recovery Manager, recovery testing, and business continuity readiness
• Plan and execute platform patching, firmware and software upgrades, certificate lifecycle activities, hardware refreshes, and component interoperability validation
• Assess emerging VMware/Broadcom capabilities and supporting technologies, recommending adoption based on security, supportability, operational value, cost, and enterprise standards
• Develop technical documentation, knowledge articles, operational runbooks, and reusable operational standards to improve supportability and knowledge transfer
• Collaborate with architecture, security, network, storage, backup, cloud, application, and vendor teams to resolve technical dependencies and deliver reliable platform services
• Provide technical guidance and knowledge sharing to technical teams and stakeholders without direct supervisory or performance‑management accountability

Build a career with us as we help our customers and the community live healthier, longer, better lives.

AIA Digital+ is central to AIA’s goal of being a customer centric and world‑class digital insurer, delivering world class services for our customers, partners and employees wherever they are. We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile. We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners and employees. Reimagine a brighter future at AIA Digital+. AIA Digital+ is part of AIA Group Limited. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career – your way. Inspiring and supporting you to thrive – not just at work, but in life. Believe in better with AIA.