Manager, Active Directory Services

AIA Shared Services; Kuala Lumpur; On-site; MYR 140,000 - 220,000; Full time

Job summary

AIA Shared Services in Kuala Lumpur seeks a seasoned IT Operations leader to drive Active Directory and identity services across the region. You will guide a team of AD administrators and support engineers to ensure high availability, security, and alignment with business needs.

The role emphasizes incident management, IAM controls, cloud directory familiarity, and collaboration with infra and security teams to optimize configurations and meet SLAs.

Qualifications

• 7+ years of relevant experience, including at least 3 years in a managerial position with regional coverage.
• Hands-on experience with position-related technical components.
• Equivalent combination of qualifications and relevant experience allowed.

Responsibilities

• Lead and mentor a team of AD administrators and support engineers to ensure high performance and operational efficiency.
• Oversee the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA.
• Act as an escalation point for Active Directory-related issues and ensure timely resolution.
• Implement and enforce security best practices for Active Directory, including privileged access management and audit policies.
• Monitor AD performance, analyze trends, and collaborate with infrastructure and security to optimize configurations.
• Collaborate with vendors and stakeholders to evaluate, select, and implement AD-related tools and technologies.
• Develop and manage the related budget and allocate resources effectively for projects.

Skills

Active Directory

Group Policy

DNS

DHCP

CA (Certificate Authority)

Identity and Access Management

Azure AD

LDAP

SSO

Education

Bachelor's degree in Information Technology

Tools

Microsoft Certified

Job description

About the Role

With respect to multiple technology knowledge

• Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs

Roles and Responsibilities

Technical Operations and Performance Management

• Lead and mentor a team of AD administrators and support engineers to ensure high performance and operational efficiency.

Active Directory Management

• Oversee the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA.
• Ensure the stability, security, and performance of Active Directory across the organization.

Incident & Problem Managements

• Act as an escalation point for Active Directory-related issues and ensure timely resolution.
• Conduct root cause analysis for recurring issues and implement preventive measures.
• Part of the Active Directory operations team, with on-call and standby duties activated based on business criticality to implement changes, fulfill requests, and resolve incidents.

Security & Compliance

• Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies.
• Ensure compliance with industry standards, regulations, and organizational policies.

Performance Monitoring and Optimization

• Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability.
• Collaborate with infrastructure and security to optimize AD configurations.

Vendor & Stakeholder Management

• Collaborate with vendors and internal stakeholder to evaluate, select, and implement AD-related tools and technologies.
• Manage relationships with third-party service providers and ensure SLAs are met.

Budget & Resource Management

• Develop and manage related budget.
• Allocate resources effectively to meet project deadline and organizational goals.

Minimum Job Requirements

Relevant Experience

• 7+ years of relevant experience in which at least 3 years in managerial position with regional coverage.
• Hands on experience on position related technical components.
• An equivalent combination of qualifications and relevant experience.

Education

• Bachelor's degree holder of unviersity on Information Technology or related discipline

Technical Skills

• Extensive knowledge of Active Directory, Group Policy, DNS, DHCP, CA and related technologies.
• Strong understanding of identity and access management (IAM) principles, including Azure AD, LDAP, and SSO.
• Experience with cloud-based directory services environments is a plus.
• Relevant certifications such as Microsoft Certified or equivalent are highly desirable.

Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA Digital+ is central to AIA's goal of being a customer centric and world-class digital insurer, delivering world class services for our customers, partners and employees wherever they are. We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile. We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners and employees. Reimagine a brighter future at AIA Digital+.

AIA Digital+ is part of AIA Group Limited At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we've been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA.