Manager, Change Management

Mondelēz International; Malaysia; On-site; MYR 180,000 - 300,000; Full time

Job summary

Mondelēz International AMEA seeks a Change Hub Lead to drive end-to-end change delivery for S4/O9 programs. You will lead a team of junior change specialists, standardize ways of working, and align with BU Change Leads to achieve adoption across markets.

We require 10+ years in change management and 5+ years in leadership, with experience in ERP/planning systems (S4 HANA, O9, Kinaxis, Anaplan, Blue Yonder). This role shapes capability and quality outputs across AMEA.

Qualifications

• 10+ years in change management delivery within a global corporate environment.
• 5+ years in leading, managing or coaching teams (direct or matrixed).
• Proven ability to standardize and scale change management across multiple workstreams.
• Strong knowledge of change management methodologies, frameworks and best practices.
• Experience developing junior talent by coaching and mentoring practitioners.
• Excellent stakeholder management with senior change leads and programme leadership.

Responsibilities

• Lead, coach, and develop a team of junior change specialists; build capability and confidence.
• Define standardized ways of working, templates, and delivery frameworks for the hub.
• Ensure hub outputs meet quality standards across business units; maintain playbook of best practices.
• Partner with BU Change Leads to understand needs and deploy specialist support accordingly.
• Oversee end-to-end change delivery: impact assessments, communications, training, adoption tracking.
• Monitor hub performance and drive continuous improvement based on feedback.

Skills

Change management delivery

Team leadership

Stakeholder management

Process standardization

Communication

Project management

Education

Bachelor’s degree in business / HR / psychology / communications

Change management certification (Prosci / CCMP)

Tools

S4 HANA

O9 Solutions

Kinaxis

Anaplan

Blue Yonder

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

We are seeking an experienced and dynamic change management professional to join our team as the Change Hub Lead, AMEA — leading a team of change specialists who support S4/O9 Business Unit Change Leads across end-to-end change delivery.

As part of a multiyear transformation journey to support our bold ambition for 2030, MDLZ is undertaking 2 major programs: embracing a state-of-the-art planning system (O9 Solutions) and moving towards SAP S4 HANA, thereby strengthening our digital core.

The Change Hub is a centralized team of junior change specialists who provide standardized, scalable change management delivery support across AMEA business units. As the Hub Lead, you will be responsible for leading, coaching, and developing this team — ensuring consistent ways of working, quality of output, and alignment with BU Change Leads to drive adoption and sustainment across markets.

How you will contribute

Team Leadership & People Development

• Lead, coach, and develop a team of junior change specialists, building their capability and confidence in change management delivery
• Set clear performance expectations, provide regular feedback, and create individual development plans for each specialist
• Foster a high-performing, collaborative team culture grounded in continuous learning and accountability
• Build change management as a competency within the hub — developing specialists into well-rounded change practitioners over time
• Manage workload allocation and resource planning across BU deployments

Standardization & Quality Assurance

• Define and maintain standardized ways of working, templates, tools, and delivery frameworks for the hub
• Ensure all hub outputs (change plans, impact assessments, communications, training materials, stakeholder analyses) meet a consistent quality bar across business units
• Establish and maintain a hub playbook that codifies best practices, lessons learned, and reusable assets
• Conduct regular quality reviews of specialist deliverables before submission to BU Change Leads

Coordination & Alignment with BU Change Leads

• Act as the single point of accountability for hub delivery — partnering with S4/O9 BU Change Leads to understand their needs and deploy specialist support accordingly
• Ensure specialists are briefed, aligned, and integrated into BU change delivery plans
• Facilitate regular coordination rhythms between the hub and BU Change Leads to manage priorities, dependencies, and capacity
• Escalate risks, blockers, and capacity constraints proactively

Change Delivery Oversight

• Oversee the hub’s contribution to end-to-end change delivery including: change impact assessments, stakeholder engagement, communications, training coordination, and adoption tracking
• Monitor and report on hub performance metrics — delivery quality, timeliness, stakeholder satisfaction, and specialist development progress
• Drive continuous improvement of hub processes based on feedback from BU Change Leads and programme leadership
• Support the broader change strategy by ensuring hub activities reinforce the principle that change is leader-led

What you will bring

A desire to lead the future for our company and accelerate your career with experience and knowledge in:

• 10+ years’ experience in change management delivery within a global corporate environment
• 5+ years’ experience leading, managing, or coaching teams (direct reports or matrixed teams)
• Proven ability to standardize and scale change management processes across multiple workstreams or business units
• Strong knowledge of change management methodologies, frameworks, and best practices
• Experience developing junior talent — coaching, mentoring, and building capability in less experienced practitioners
• Excellent stakeholder management skills — ability to partner effectively with senior change leads and programmed leadership
• Strong organizational and prioritization skills — able to manage multiple concurrent deployments and shifting priorities
• Experience in ERP or planning system implementations (S4 HANA, O9, Kinaxis, Anaplan, Blue Yonder or similar) highly preferred
• Functional knowledge of commercial, supply chain, or planning processes advantageous

More about this role

We are looking for someone who is:

• A natural people leader — energized by developing others and building high-performing teams
• Highly organised with a passion for process excellence and standardization without stifling flexibility
• Comfortable operating in a fast-paced, matrixed environment with ambiguity and evolving priorities
• Collaborative, communicative, and able to influence without authority across multiple stakeholders
• Resilient and solutions-oriented — capable of managing competing demands from multiple BU Change Leads

Education / Certifications

• Bachelor’s degree in business administration, human resources management, organisational psychology, communications, or relevant experience
• Change management certification preferred (e.g., Prosci, APMG, CCMP)

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Temporary (Fixed Term)

Change Management

Business Capability