Manager, Change Management

Mondelez International; Malaysia; Hybrid; MYR 180,000 - 300,000; Full time

Job summary

Mondelez International is seeking a Change Hub Lead for AMEA to guide a team of junior change specialists in end-to-end change delivery. You will standardize processes, ensure quality outputs, and partner with BU Change Leads to drive adoption across markets during a multi-year transformation including S4 HANA and planning system initiatives.

The role requires 10+ years in change management and proven leadership abilities, with a background in ERP/planning workflows and experience coaching

Qualifications

• 10+ years’ experience in change management delivery within a global corporate environment.
• 5+ years’ experience leading, managing, or coaching teams (direct reports or matrixed teams).
• Proven ability to standardize and scale change management processes across multiple workstreams or business units.
• Strong knowledge of change management methodologies, frameworks, and best practices.
• Experience developing junior talent — coaching, mentoring, and building capability in less experienced practitioners.
• Excellent stakeholder management skills — ability to partner effectively with senior change leads and programmed leadership.
• Strong organizational and prioritization skills — able to manage multiple concurrent deployments and shifting priorities.
• Experience in ERP or planning system implementations (S4 HANA, O9, Kinaxis, Anaplan, Blue Yonder or similar) highly preferred.
• Functional knowledge of commercial, supply chain, or planning processes advantageous.

Responsibilities

• Lead, coach, and develop a team of junior change specialists, building their capability and confidence in change management delivery.
• Set clear performance expectations, provide regular feedback, and create individual development plans for each specialist.
• Foster a high-performing, collaborative team culture grounded in continuous learning and accountability.
• Build change management as a competency within the hub — developing specialists into well-rounded change practitioners over time.
• Manage workload allocation and resource planning across BU deployments.
• Define and maintain standardized ways of working, templates, tools, and delivery frameworks for the hub.
• Ensure all hub outputs meet a consistent quality bar across business units.
• Establish and maintain a hub playbook that codifies best practices, lessons learned, and reusable assets.
• Conduct regular quality reviews of specialist deliverables before submission to BU Change Leads.
• Act as the single point of accountability for hub delivery — partnering with S4/O9 BU Change Leads to understand their needs and deploy specialist support accordingly.
• Ensure specialists are briefed, aligned, and integrated into BU change delivery plans.
• Facilitate regular coordination rhythms between the hub and BU Change Leads to manage priorities, dependencies, and capacity.
• Escalate risks, blockers, and capacity constraints proactively.
• Oversee the hub's contribution to end-to-end change delivery including: change impact assessments, stakeholder engagement, communications, training coordination, and adoption tracking.
• Monitor and report on hub performance metrics — delivery quality, timeliness, stakeholder satisfaction, and specialist development progress.
• Drive continuous improvement of hub processes based on feedback from BU Change Leads and programme leadership.
• Support the broader change strategy by ensuring hub activities reinforce the principle that change is leader-led.

Skills

Change management

Team leadership

Stakeholder management

ERP implementations

O9 planning system

S4 HANA

Kinaxis

Anaplan

Blue Yonder

Global environment

Education

Bachelor’s degree in business administration, H.R. mgmt, organizational psychology, communications, or relevant experience

Change management certification (Prosci, APMG, CCMP)

Tools

Prosci

APMG

CCMP

Job description

Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Matter. We are seeking an experienced and dynamic change management professional to join our team as the Change Hub Lead, AMEA — leading a team of change specialists who support S4/O9 Business Unit Change Leads across end-to-end change delivery. As part of a multiyear transformation journey to support our bold ambition for 2030, MDLZ is undertaking 2 major programs: embracing a state-of-the-art planning system (O9 Solutions) and moving towards SAP S4 HANA, thereby strengthening our digital core. The Change Hub is a centralized team of junior change specialists who provide standardized, scalable change management delivery support across AMEA business units. As the Hub Lead, you will be responsible for leading, coaching, and developing this team — ensuring consistent ways of working, quality of output, and alignment with BU Change Leads to drive adoption and sustainment across markets.

How you will contribute

Team Leadership & People Development

• Lead, coach, and develop a team of junior change specialists, building their capability and confidence in change management delivery
• Set clear performance expectations, provide regular feedback, and create individual development plans for each specialist
• Foster a high-performing, collaborative team culture grounded in continuous learning and accountability
• Build change management as a competency within the hub — developing specialists into well-rounded change practitioners over time
• Manage workload allocation and resource planning across BU deployments

Standardization & Quality Assurance

• Define and maintain standardized ways of working, templates, tools, and delivery frameworks for the hub
• Ensure all hub outputs (change plans, impact assessments, communications, training materials, stakeholder analyses) meet a consistent quality bar across business units
• Establish and maintain a hub playbook that codifies best practices, lessons learned, and reusable assets
• Conduct regular quality reviews of specialist deliverables before submission to BU Change Leads

Coordination & Alignment with BU Change Leads

• Act as the single point of accountability for hub delivery — partnering with S4/O9 BU Change Leads to understand their needs and deploy specialist support accordingly
• Ensure specialists are briefed, aligned, and integrated into BU change delivery plans
• Facilitate regular coordination rhythms between the hub and BU Change Leads to manage priorities, dependencies, and capacity
• Escalate risks, blockers, and capacity constraints proactively

Change Delivery Oversight

• Oversee the hub's contribution to end-to-end change delivery including: change impact assessments, stakeholder engagement, communications, training coordination, and adoption tracking
• Monitor and report on hub performance metrics — delivery quality, timeliness, stakeholder satisfaction, and specialist development progress
• Drive continuous improvement of hub processes based on feedback from BU Change Leads and programme leadership
• Support the broader change strategy by ensuring hub activities reinforce the principle that change is leader-led

What you will bring

• 10+ years’ experience in change management delivery within a global corporate environment
• 5+ years’ experience leading, managing, or coaching teams (direct reports or matrixed teams)
• Proven ability to standardize and scale change management processes across multiple workstreams or business units
• Strong knowledge of change management methodologies, frameworks, and best practices
• Experience developing junior talent — coaching, mentoring, and building capability in less experienced practitioners
• Excellent stakeholder management skills — ability to partner effectively with senior change leads and programmed leadership
• Strong organizational and prioritization skills — able to manage multiple concurrent deployments and shifting priorities
• Experience in ERP or planning system implementations (S4 HANA, O9, Kinaxis, Anaplan, Blue Yonder or similar) highly preferred
• Functional knowledge of commercial, supply chain, or planning processes advantageous

More about this role

We are looking for someone who is: A natural people leader — energized by developing others and building high-performing teams Highly organised with a passion for process excellence and standardization without stifling flexibility Comfortable operating in a fast-paced, matrixed environment with ambiguity and evolving priorities Collaborative, communicative, and able to influence without authority across multiple stakeholders Resilient and solutions-oriented — capable of managing competing demands from multiple BU Change Leads

Education / Certifications

• Bachelor’s degree in business administration, human resources management, organisational psychology, communications, or relevant experience
• Change management certification preferred (e.g., Prosci, APMG, CCMP)

No Relocation support available

Business Unit Summary

Headquartered in Singapore, Mondelēz International’s Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam.Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type Temporary (Fixed Term)

Change Management Business Capability At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We have a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!