Managed Services Architect: Cloud, AI‑Ops & Platform Delivery

NTT DATA SERVICES MALAYSIA SDN. BHD.; Kuala Selangor; On-site; MYR 180,000 - 360,000; Full time

Job summary

NTT DATA SERVICES MALAYSIA SDN. BHD.

is seeking an experienced Managed Services Service Architect to join our APAC practice in Malaysia, supporting Australia and New Zealand. You will shape integrated managed service solutions across private/public cloud, infrastructure, OS, databases, service desk, security and applications, aligning them into an ITIL-based operating model for scalable, cost-efficient delivery.

Qualifications

• Experience in service architecture or complex presales within global SI or MSP.
• Strong English communication and workshop facilitation for executive audiences.
• Broad enterprise IT operations knowledge across cloud, networks, and apps.
• Proven ability to design managed service operating models and governance.

Responsibilities

• Lead service architecture for opportunities, renewals, and ITO pursuits.
• Design target operating models covering governance and service levels.
• Integrate multiple technology towers into a coherent managed service.
• Shape transition and transformation, including mobilisation and knowledge transfer.
• Design platform-enabled operations using ITSM, AI, and automation.
• Develop delivery models balancing onshore, nearshore and offshore.
• Lead discovery workshops, proposals input, risk reviews and handover.
• Collaborate with architects, delivery, commercial and account teams.

Skills

Service architecture

Stakeholder facilitation

ITIL and service management

Cloud and on-prem infrastructure

ITSM / ServiceNow

AIOps / automation

End-to-end operating model design

Tools

ITSM/ServiceNow

Observability tooling

Automation/orchestration tools

Job description

NTT DATA SERVICES MALAYSIA SDN. BHD.

is seeking an experienced Managed Services Service Architect to join our APAC practice in Malaysia, supporting Australia and New Zealand. You will shape integrated managed service solutions across private/public cloud, infrastructure, OS, databases, service desk, security and applications, aligning them into an ITIL-based operating model for scalable, cost-efficient delivery.