Managed Services

Doherty; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Benefits offered by this job

Competitive salary plus performance-related bonus

Hybrid working

Day off on your birthday

Company funded exams

Medical benefits

Claimable parking

Exposure to large enterprise infrastructures

Job summary

A global IT solutions provider in Kuala Lumpur is seeking a Senior Cloud & Infrastructure Engineer to handle complex infrastructure challenges. This role involves troubleshooting, technical leadership, and operational excellence during high-severity incidents. Candidates should have 5–7 years of experience in systems engineering with expertise in Azure, Windows Server, and incident response. The position offers a hybrid working model, competitive salary, and performance-related bonuses.

Qualifications

• 5–7 years experience in infrastructure, cloud, or systems engineering roles.
• Hands-on expertise with Windows Server, Active Directory, and Azure.
• Proven capability to work across complex, globally distributed systems.

Responsibilities

• Serve as the highest escalation point for complex issues.
• Own, troubleshoot, and resolve multi-layered problems.
• Drive root cause analysis and service improvement plans.

Skills

Infrastructure engineering

Cloud engineering

Systems engineering

Windows Server

Active Directory

Azure

GPO design

Network fundamentals

Incident response

ITIL framework

Education

Relevant certifications (held or in-progress)

Tools

Microsoft Endpoint Configuration Manager

Virtualization technologies (Hyper-V / VMware)

Job description

About Doherty Associates

Doherty Associates (DA) has been delivering advanced IT solutions for over 30 years to some of the world’s mostdemanding professional and financial services organisations.

We hold multiple Microsoft Solutions Partner designations, operate as a Tier 1 CSP, and are ISO27001 & ISO9001 accredited.

Our global managed services teams in London and Kuala Lumpur provide 24/5 coverage across a diverse and rapidly evolving client base, and we are expanding our Enterprise Services Team (EST) with senior technical leadership roles.

About the role

We are seeking an experienced Senior Cloud & Infrastructure Engineer (Level 3) to join our US Hours (8pm to 5am KL time, Mon- Fri) Enterprise Services Team in Kuala Lumpur. This is a high impact technical escalation and SME role responsible for handling the most complex infrastructure, cloud, and operational challenges across globally distributed environments.

Office hours:

Aligned to US business hours. Monday to Friday, 8pm to 5am KL Time (Permanent Night Shift)

Responsibilities

Technical Escalations & SME Leadership

• Serve as the highest escalation point for complex infrastructure, cloud, networking, identity, security, and platform issues across enterprise environments.
• Own, troubleshoot, and resolve multi-layered problems involving Wintel, AD, Azure/M365, Exchange, hybrid identity, DNS/DHCP, GPO, virtualization (VMware/Hyper‑V), endpoint management, and security tooling.
• Review and validate remediation plans, post incident actions, configuration improvements, and architectural decisions.
• Act as technical lead and coordinator during major incidents, ensuring rapid diagnosis, mitigation, stakeholder alignment, and service restoration.
• Drive root cause analysis, post incident reviews, and service improvement plans in partnership with global stakeholders.
• Ensure clear, professional, and timely communication to internal and external parties during incident lifecycles.
• Work closely with engineering, service desk, and platform teams across multiple geographies, ensuring seamless handovers and consistent service quality.
• Liase with third-party vendors and partners for critical escalations.
• Provide technical guidance and mentorship to junior and mid-level engineers.

Operational Excellence

• Review, refine, and enforce operational runbooks, SOPs, and technical standards.
• Support proactive monitoring, problem management, capacity planning, and long-term service stability initiatives.
• Contribute to knowledge management through high‑quality documentation and SME insights.

Experience and skills

Technical Expertise

• Mini mum5–7 years experience in infrastructure, cloud, or systems engineering roles, preferably in an MSP or complex enterprise environment
• Deep hands‑on expertise with:
  • Windows Server, Active Directory, GPO design, hybrid identity (AAD Connect, Entra ID)
  • Azure & M365 ecosystem (Azure VM, storage, networking, conditional access, Intune, Exchange Online, Defender stack)
  • Microsoft Endpoint Cofiguration Manager
• DNS, DHCP, TCP/IP, network segregation, firewall and VPN fundamentals
• Virtualization technologies (Hyper‑V / VMware)
• Incident response, operational security, and identity/platform hardening
• Proven capability to work across layered, hybrid, and globally distributed systems
• Demonstrated experience leading high-severity incidents, coordinating with multiple teams, and managing executive-level communication
• Strong understanding of operational frameworks such as ITIL, problem management, and service reliability principles
• Exceptional written and verbal communication — especially in high-pressure scenarios
• Ability to work independently, manage multiple escalations simultaneously, and make sound technical decisions quickly
• Strong stakeholder management and ability to translate deep technical issues into clear business-focused updates
• Collaborative mindset with proven experience mentoring or guiding other engineers

Nice to have

Experience with:

• Enterprise monitoring tools, SIEM/SOC technologies, or NOC operations
• RMM tools (N-Central, Kaseya, Automate)
• Exchange hybrid or complex on-prem environments
• Azure Automation, scripting (PowerShell), and infrastructure-as-code

Relevant certifications (held or in-progress) :

• VMware, Security+, CCNA, or equivalent

About the person

• A confident SME who thrives in challenging technical environments
• Calm and structured under pressure, especially during major incidents
• Proactive, curious, and eager to improve systems, processes, and team capability
• Strong sense of ownership, accountability, and professionalism

What we offer in return

• Competitive salary plus performance related bonus
• Hybrid working (mix of primarily working from home / Kuala Lumpur office)
• Day off on your birthday
• Company funded exams including an incentive pay out for successful completion
• Medical benefits are provided
• Parking is claimable
• Opportunity to work with a top-tier global engineering team
• Exposure to large, complex enterprise infrastructures