Malacca Mass Interview Event (Field Service Engineer to be based in Singapore)

Lam Research Singapore Pte Ltd; Malacca City; On-site; MYR 144,000 - 209,000; Full time

Job summary

Lam Research Singapore Pte Ltd is seeking a Field Service Engineer to be based in Singapore. You will install, relocate and service Lam etch, deposition, and related equipment at customer sites, perform start-up, and troubleshoot to minimize downtime.

Ideal candidates are graduates with strong problem-solving and communication skills, willing to travel domestically and internationally, able to work shifts including weekend and on-call, and comfortable in clean-room environments with PPE.

Qualifications

• Bachelor’s degree with no prior professional experience or equivalent.
• Graduate eligible role with a drive to learn in a fast-paced environment.
• Strong interpersonal and communication skills.
• Willing to travel domestically and internationally.
• Able to work swing shifts and perform on-call duty.

Responsibilities

• Install and relocate equipment at customer sites and perform start-up.
• Provide on-site preventive maintenance and troubleshoot abnormalities.
• Coordinate service actions with customers to minimize downtime.
• Implement ECO field updates and perform Tier 2 qualifications.
• Maintain accurate service logs and documentation.

Skills

Bachelor's degree

Willing to travel

Overseas assignment

Customer engagement

English proficiency

Strong communication

Education

Bachelor’s degree

Job description

Malacca Mass Interview Event (Field Service Engineer to be based in Singapore)

In the Global Products Group, we are dedicated to excellence in the design and engineering ofLam's etch and deposition products. We drive innovation to ensure our cutting-edge solutionsare helping to solve the biggest challenges in the semiconductor industry.

The impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.In this role, you will be responsible for providing quality repair and carrying out preventive maintenance service of Lam etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities.

What you’ll do

Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems

Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions

Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escape for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate

Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems

Carry out Tier 2 process qualification work

Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports

Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified

Develop good customer relations during installation and execution of service contracts

Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for

Take on ad-hoc duties as and when assigned by the Immediate Supervisor

Who we’re looking for

Minimum Qualifications:

Bachelor’s degree with no previous professional experience; or equivalent work experience.

This is a graduate eligible role.

Self-starter who can work independently and has a deep desire to learn and grow with the Company

Strong interpersonal and communication skills

Able to actively engage customers on technical solutions

Willing to support short term, overseas assignment

Able to work swing shift (Tues – Sat and/or Sun – Thur)

Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.

Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.

Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.

Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Able to perform rostered 24/7 on call standby duty for a week

Preferred qualifications

Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.

Prior experience working in electronics field a plus.

Communication skills, both written and verbal, in English.

Foundational analytical and problem-solving skills.

Lam Research International Sdn. Bhd. is a subsidiary of Lam Research Corporation, a global supplier of innovative wafer fabrication equipment and services to the semiconductor industry. As a trusted, collaborative partner to the world’s leading semiconductor companies, we combine superior systems engineering capability, technology leadership, and unwavering commitment to customer success to accelerate innovation through enhanced device performance. In fact, today, nearly every advanced chip is built with Lam technology. Lam Research (Nasdaq: LRCX) is a FORTUNE 500® company headquartered in Fremont, Calif., with operations around the globe.

Lam Research International Sdn. Bhd. is a subsidiary of Lam Research Corporation, a global supplier of innovative wafer fabrication equipment and services to the semiconductor industry. As a trusted, collaborative partner to the world’s leading semiconductor companies, we combine superior systems engineering capability, technology leadership, and unwavering commitment to customer success to accelerate innovation through enhanced device performance. In fact, today, nearly every advanced chip is built with Lam technology. Lam Research (Nasdaq: LRCX) is a FORTUNE 500® company headquartered in Fremont, Calif., with operations around the globe.