Field Service Engineer (Kulim based/Singapore based)

Lam Research Singapore Pte Ltd; Kulim; On-site; MYR 192,000 - 287,000; Full time

Job summary

Lam Research International Sdn. Bhd. seeks a field service engineer to install, relocate and commission semiconductor capital equipment at customer sites.

You will perform on-site startup, preventive maintenance, and troubleshooting while coordinating with customers to minimize downtime. The role requires a degree in Electronics/Engineering with 2+ years experience, willingness to travel internationally, and the ability to work in clean-room environments using PPE.

Qualifications

• Bachelor’s degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience.
• Graduate eligible role.
• Self-starter who can work independently and has a deep desire to learn and grow with the Company.
• Strong interpersonal and communication skills.
• Willing to support short term, overseas assignment.
• Able to travel frequently, domestically and internationally, based on customer needs; flexibility to work varied shifts including overtime and on-call if needed.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing PPE or cleanroom suit.
• Proficiency with basic computer skills and familiarity with office software incl. MS Office.

Responsibilities

• Install and/or relocate equipment at customers’ sites and conduct associated start-up, cut over and check-out activities.
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance and addressing abnormalities.
• Coordinate all service actions with customer to minimize downtime or system interruptions.
• Apply troubleshooting techniques to eliminate malfunctions and determine corrective actions; replace defective units or parts as needed.
• Implement field modifications or ECOs involving removal/installation of assemblies and subsystems.
• Carry out Tier 2 process qualification work and prepare accurate logs and service records.
• Represent the company professionally to customers and maintain good customer relations during service contracts.
• Maintain company equipment and tools in good working condition and secure.

Education

Bachelor’s degree in Electronics, Engineering, or related field

Job description

This position will be based in Penang or Singapore supporting our global customer. He/She will be responsible for providing quality repair and carrying out preventive maintenance service of Lam etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities.

What you’ll do

Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems

Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptions

Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escape for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate

Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems

Carry out Tier 2 process qualification work

Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports

Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified

Develop good customer relations during installation and execution of service contracts

Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for

Take on ad-hoc duties as and when assigned by the Immediate Supervisor

Who we’re looking for

Minimum Qualifications:

Bachelor’s degree in Electronics, Engineering, or related field with 2+ years of experience; or an advanced degree without experience; or equivalent work experience.

This is a graduate eligible role.

Self-starter who can work independently and has a deep desire to learn and grow with the Company

Strong interpersonal and communication skills

Able to actively engage customers on technical solutions

Willing to support short term, overseas assignment

Able to work swing shift (Tues – Sat and/or Wed – Sun)

Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.

Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.

Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.

Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Able to travel frequently (90% travelling to regions like Japan / Korea / Taiwan / US), domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Able to perform rostered 24/7 on call standby duty for a week

Preferred qualifications:

Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.

Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.

Communication skills, both written and verbal, in English.

Foundational analytical and problem-solving skills.

Lam Research International Sdn. Bhd. is a subsidiary of Lam Research Corporation, a global supplier of innovative wafer fabrication equipment and services to the semiconductor industry. As a trusted, collaborative partner to the world’s leading semiconductor companies, we combine superior systems engineering capability, technology leadership, and unwavering commitment to customer success to accelerate innovation through enhanced device performance. In fact, today, nearly every advanced chip is built with Lam technology. Lam Research (Nasdaq: LRCX) is a FORTUNE 500® company headquartered in Fremont, Calif., with operations around the globe.

Lam Research International Sdn. Bhd. is a subsidiary of Lam Research Corporation, a global supplier of innovative wafer fabrication equipment and services to the semiconductor industry. As a trusted, collaborative partner to the world’s leading semiconductor companies, we combine superior systems engineering capability, technology leadership, and unwavering commitment to customer success to accelerate innovation through enhanced device performance. In fact, today, nearly every advanced chip is built with Lam technology. Lam Research (Nasdaq: LRCX) is a FORTUNE 500® company headquartered in Fremont, Calif., with operations around the globe.