Field Service Engineer 1

LAM RESEARCH Corporation; Kulim; On-site; MYR 60,000 - 110,000; Full time

Job summary

Lam Research in Penang, Malaysia, seeks a Field Service Engineer to support our global customers. You will install, start-up, and service Lam etch, clean, and deposition equipment at customer sites, coordinating with customers to minimize downtime and ensure optimal performance.

The role requires a bachelor’s degree (graduate eligible), strong English communication, and willingness to travel internationally up to 90%.

Qualifications

• Bachelor’s degree with no prior professional experience or equivalent work experience.
• Graduate eligible role with a strong learning mindset.
• Strong interpersonal and communication skills.
• Proficiency in English for technical discussions and reports.
• Willingness to travel up to 90% to regional and international sites.
• Ability to work swing shifts and adapt to different time zones.

Responsibilities

• Install and relocate Lam equipment at customer sites.
• Perform start-up, cut over and checkout on new systems.
• Provide warranty tool support or paid service for out-of-warranty tools.
• Conduct on-site preventive maintenance and troubleshoot equipment.
• Coordinate service actions with customers to minimize downtime.
• Maintain accurate logs and service records and reports.

Skills

Interpersonal communication

English proficiency

Overseas travel readiness

Customer-facing skills

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

The group you’ll be a part ofThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.The impact you’ll makeAs a Field Service Engineer at Lam, you will step into the limelight of customer support. This position will be based in Penang supporting our global customer. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will be responsible for providing quality repair and carrying out preventive maintenance service of Lam etch / clean/ deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up, and troubleshooting activities.What you’ll doInstall and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systemsProvide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities. Coordinate all service actions with customer to minimize downtime or system interruptionsApply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriateImplement field modifications or updates as released in Engineering ChangeOrders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystemsCarry out Tier 2 process qualification workPrepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reportsProfessionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identifiedDevelop good customer relations during installation and execution of service contractsMaintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted forTake on ad-hoc duties as and when assigned by the Immediate SupervisorWho we’re looking forMinimum Qualifications:Bachelor’s degree with no previous professional experience; or equivalent work experienceThis is a graduate eligible roleSelf-starter who can work independently and has a deep desire to learn and grow with the CompanyStrong interpersonal and communication skillsAble to actively engage customers on technical solutionsWilling to support short term, overseas assignmentAble to work swing shift (Tues – Sat and/or Sun – Thur)Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.Able to travel frequently (90% travelling to regions like Japan / Korea / Taiwan / US), domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.Able to perform rostered 24/7 on call standby duty for a weekPreferred qualificationsProficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.Prior experience working in electronics field a plus.Communication skills, both written and verbal, in English.Foundational analytical and problem-solving skills.Our commitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.