Luxury Sales Associate — Flexible Schedule & Clienteling

Coach; Seberang Perai; On-site; MYR 36,000 - 60,000; Full time

Job summary

Coach is a global luxury fashion house delivering elevated shopping experiences in Malaysia. The Sales Associate represents the Coach brand on the sales floor, delivering personalized styling and expertise while meeting personal and store sales goals and supporting daily store operations.

In this role you will build lasting client relationships, leverage omnichannel selling, and participate in brand initiatives and training.

Qualifications

• 1+ years of luxury retail or equivalent experience.
• Experience with POS operation and reading price sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through styling, product knowledge, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

English proficiency

Customer service

Fashion awareness

Education

High school diploma or equivalent

Tools

POS systems

Mobile POS

iPad

Job description

Coach is a global luxury fashion house delivering elevated shopping experiences in Malaysia. The Sales Associate represents the Coach brand on the sales floor, delivering personalized styling and expertise while meeting personal and store sales goals and supporting daily store operations.

In this role you will build lasting client relationships, leverage omnichannel selling, and participate in brand initiatives and training.