Luxury Guest Communications Supervisor

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 33,480 - 55,800; Full time

Job summary

IHG Hotels & Resorts in Kuala Lumpur seeks a dedicated PBX Supervisor to oversee daily operations, manage guest interactions, and lead the team at Kimpton Naluria. The role involves ensuring exceptional service, training staff, and maintaining luxury standards. Candidates should have a diploma in hospitality and experience in a supervisory role. Fluency in the local language is required, while other languages are preferred. Join us to create unique guest experiences that reflect our commitment to boutique hospitality.

Qualifications

• Experience in a hospitality role or an equivalent combination of education/work experience.
• Minimum one year in a supervisory role preferred.
• Ability to work varied shifts, including weekends/holidays.

Responsibilities

• Supervise daily PBX operations and monitor call quality.
• Act as primary contact for guest inquiries and complaints.
• Generate reports on call volume and service metrics.

Skills

PBX system proficiency

Customer service

Communication skills

Leadership

Crisis management

Education

Diploma in Hospitality or related field

Tools

Microsoft Office Suite

Hotel property management systems (PMS)

Job description

IHG Hotels & Resorts in Kuala Lumpur seeks a dedicated PBX Supervisor to oversee daily operations, manage guest interactions, and lead the team at Kimpton Naluria. The role involves ensuring exceptional service, training staff, and maintaining luxury standards. Candidates should have a diploma in hospitality and experience in a supervisory role. Fluency in the local language is required, while other languages are preferred. Join us to create unique guest experiences that reflect our commitment to boutique hospitality.