Boutique Front Desk & Guest Experience Agent

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 30,000 - 48,000; Full time

Job summary

IHG Hotels & Resorts is looking for a dedicated individual to join the Kimpton Naluria Kuala Lumpur team as a front desk associate. This role involves ensuring a warm welcome for guests during check-in, assisting with various concierge services, and addressing any guest concerns promptly. Ideal candidates will possess a diploma in hospitality, have at least 2 years of relevant experience, and familiarity with the Opera System. The position also requires flexibility for various shifts and a commitment to maintaining IHG's high luxury service standards.

Qualifications

• Minimum 2 years of experience in hospitality role or equivalent experience.
• Proficiency in the Opera System with at least 5 years in Front Office Department.
• Flexibility to work varied shifts, including weekends and holidays.

Responsibilities

• Handle Check‑In and Check‑Out, ensuring efficiency and attention to detail.
• Assist Concierge with reservations and local information.
• Resolve guest complaints promptly and professionally.
• Manage room bookings and process payments accurately.
• Communicate with housekeeping and maintenance for guest needs.
• Follow emergency procedures and key control policies.
• Maintain documentation of guest interactions and incidents.
• Uphold Kimpton’s service standards and assist in training.
• Ensure immaculate presentation of lobby and compliance with luxury standards.
• Create memorable guest experiences with personalized amenities.

Skills

Guest service

Problem resolution

Communication

Team collaboration

Opera System proficiency

Education

Diploma in Hospitality

Higher education qualification/equivalent

Job description

IHG Hotels & Resorts is looking for a dedicated individual to join the Kimpton Naluria Kuala Lumpur team as a front desk associate. This role involves ensuring a warm welcome for guests during check-in, assisting with various concierge services, and addressing any guest concerns promptly. Ideal candidates will possess a diploma in hospitality, have at least 2 years of relevant experience, and familiarity with the Opera System. The position also requires flexibility for various shifts and a commitment to maintaining IHG's high luxury service standards.