Luxury Reservations Supervisor

Kimpton Hotels & Restaurants; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Kimpton Hotels & Restaurants Malaysia is seeking a focused Reservations Supervisor to lead the reservations team in delivering personalised luxury experiences in Kuala Lumpur.

You will manage daily reservations, coach the team, and drive upselling opportunities while maintaining high service standards and strong product knowledge across room types, rates, and policies. Flexibility to work shifts, weekends and public holidays is required.

Qualifications

• Minimum 2–3 years of experience in hotel reservations, preferably in a luxury or upscale setting.
• Previous supervisory or team-leading experience in a reservations environment.
• Strong knowledge of PMS, CRS, and online booking systems.
• Excellent communication, interpersonal and problem-solving skills.
• Strong knowledge of room types, rates, packages, promotions, and hotel policies.
• Strong leadership skills with ability to coach, motivate and develop the reservations team.
• Passion for luxury hospitality and delivering personalized guest experiences, with flexibility to work shifts, weekends and public holidays.

Responsibilities

• Supervises the reservations team, including training and coaching.
• Meets and exceeds guest expectations by ensuring courteous service and teamwork.
• Handles inquiries and bookings in line with the department’s routine.
• Reviews and processes daily reservations with confirmations.
• Records and processes group reservations and special requests.
• Sells the hotel and other products/services using up-selling and suggestive selling techniques.
• Maintains high level of telephone skills to meet hotel standards.
• Co-operates with customers and other departments to arrange guest solutions.

Skills

PMS knowledge

CRS knowledge

Online booking systems

Leadership

Communication

Upselling

Job description

Kimpton Hotels & Restaurants Malaysia is seeking a focused Reservations Supervisor to lead the reservations team in delivering personalised luxury experiences in Kuala Lumpur.

You will manage daily reservations, coach the team, and drive upselling opportunities while maintaining high service standards and strong product knowledge across room types, rates, and policies. Flexibility to work shifts, weekends and public holidays is required.