Luxury Fragrance Expert & Experience Designer

Guerlain; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Guerlain in Kuala Lumpur is seeking a Fragrance Expert to deliver personalised scent consultations and elevate the luxury customer journey. You will guide clients through signature scents, fragrance families, and Guerlain's iconic collections with storytelling at the core of every interaction.

Join a House renowned for artistry and innovation, where brand standards, counter presentation, and impeccable grooming define daily work at the perfume counter.

Qualifications

• A passionate fragrance lover with a flair for artistry and storytelling.
• Luxury-oriented yet approachable and genuine.
• Impeccably groomed and naturally service-minded.

Responsibilities

• Deliver an exceptional fragrance experience that captures each client's personality, emotion, and lifestyle.
• Provide personalized scent consultations from discovering signature scents to exploring fragrance families using Guerlain's iconic fragrance collections.
• Master the art of scent storytelling to create unforgettable olfactory journeys for every client.
• Achieve set sales targets through engaging scent demonstrations, link selling, and expert fragrance recommendations.
• Create an elevated customer experience from the very first "Welcome to Guerlain" to the final spritz of their chosen scent.
• Strive to achieve your personal sales targets and KPIs because finding the perfect scent is an art, and success smells divine.

Skills

Fragrance expertise

Customer obsession

Luxury customer service

Job description

Guerlain in Kuala Lumpur is seeking a Fragrance Expert to deliver personalised scent consultations and elevate the luxury customer journey. You will guide clients through signature scents, fragrance families, and Guerlain's iconic collections with storytelling at the core of every interaction.

Join a House renowned for artistry and innovation, where brand standards, counter presentation, and impeccable grooming define daily work at the perfume counter.