Fragrance Expert

Guerlain; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Job summary

Guerlain in Kuala Lumpur is seeking a Fragrance Expert to deliver personalised scent consultations and elevate the luxury customer journey. You will guide clients through signature scents, fragrance families, and Guerlain's iconic collections with storytelling at the core of every interaction.

Join a House renowned for artistry and innovation, where brand standards, counter presentation, and impeccable grooming define daily work at the perfume counter.

Qualifications

• A passionate fragrance lover with a flair for artistry and storytelling.
• Luxury-oriented yet approachable and genuine.
• Impeccably groomed and naturally service-minded.

Responsibilities

• Deliver an exceptional fragrance experience that captures each client's personality, emotion, and lifestyle.
• Provide personalized scent consultations from discovering signature scents to exploring fragrance families using Guerlain's iconic fragrance collections.
• Master the art of scent storytelling to create unforgettable olfactory journeys for every client.
• Achieve set sales targets through engaging scent demonstrations, link selling, and expert fragrance recommendations.
• Create an elevated customer experience from the very first "Welcome to Guerlain" to the final spritz of their chosen scent.
• Strive to achieve your personal sales targets and KPIs because finding the perfect scent is an art, and success smells divine.

Skills

Fragrance expertise

Customer obsession

Luxury customer service

Job description

At Guerlain, artistry meets innovation. As our Fragrance Expert, you will embody the spirit of the House — transforming every client interaction into a moment of confidence, creativity, and luxury. You are more than an artist — you are a storyteller of beauty, representing the timeless allure of Guerlain.

• Deliver an exceptional fragrance experience that captures each client's personality, emotion, and lifestyle.
• Provide personalized scent consultations from discovering signature scents to exploring fragrance families using Guerlain's iconic fragrance collections.
• Master the art of scent storytelling to create unforgettable olfactory journeys for every client.
• Achieve set sales targets through engaging scent demonstrations, link selling, and expert fragrance recommendations.
• Create an elevated customer experience from the very first "Welcome to Guerlain" to the final spritz of their chosen scent.
• Strive to achieve your personal sales targets and KPIs because finding the perfect scent is an art, and success smells divine.

Brand Expertise & Education

• Stay inspired to attend all brand trainings to deepen your knowledge in fragrance artistry, olfactory expertise, and Guerlain's fragrance heritage.
• Share new scent trends, fragrance layering techniques, and product insights with your teammates.
• Keep the fragrance counter immaculate from tester hygiene to bottle presentation, reflecting the Maison's excellence.
• Ensure all blotters, testers, and tools are clean, replenished, and presented to Guerlain's high standards..

Image & Presentation

• Represent Guerlain’s image with pride, grace, and style, your look speaks our language of beauty.
• Wear the Guerlain uniform and use Guerlain products exclusively during working hours.
• Embody poise, professionalism, and elegance at all times.
• Partner closely with your team and Retail Manager to achieve shared goals.
• Support team initiatives and maintain positive energy at the counter.
• Communicate openly and celebrate collective success, teamwork makes beauty shine brighter.

Who You Are

• A passionate fragrance lover with a flair for artistry and storytelling
• Confident, creative, and customer-obsessed
• Luxury-oriented yet approachable and genuine
• A team player with great energy and drive
• Impeccably groomed and naturally service-minded

Join Guerlain and redefine beauty with confidence and creativity.

Become part of a House where art, innovation, and passion meet and every face you touch becomes a masterpiece.