Niche Fragrance Advisor - Kuala Lumpur

Luxasia Group; Kuala Lumpur; On-site; MYR 27,900 - 44,640; Full time

Job summary

Luxasia Group in Kuala Lumpur is seeking a customer-focused Retail Sales Associate to represent a luxury fragrance brand. You will deliver exceptional service, build relationships with customers, and create an inviting in-store experience.

Responsibilities include greeting customers, recommending fragrances based on preferences, maintaining store cleanliness, stock checks, and participating in product launches and events. Fluency in English; Mandarin is preferred for Mandarin-speaking customers.

Qualifications

• Excellent customer service skills with a strong sales orientation.
• Pleasant disposition and well-groomed appearance.
• Strong product knowledge in fragrance.
• Effective communication skills in English; proficiency in Mandarin is preferred to communicate with Mandarin-speaking customers.
• Willing to commit to retail operational hours and available to work every Friday, Saturday, and Sunday.

Responsibilities

• Attend to customer requests and enquiries on fragrance products.
• Recommend the ideal fragrance product to customers according to their individual preference through knowledge sharing.
• Maintain good relationship with customers to build customer loyalty.
• Basic housekeeping of work area.
• Assist in retail operations, e.g. stock take.
• May be involved in new products launches & related events.

Skills

Customer service

Sales orientation

Product knowledge

English communication

Mandarin

Weekend availability

Job description

Position purpose

Reporting to the Retail/Sales Operations Executive, this role focuses on representing a luxury fragrance brand by delivering exceptional sales performance and customer service, fostering lasting customer relationships and creating a welcoming retail experience.

Key responsibilities

• Attend to customer requests and enquiries on fragrance products.
• Recommend the ideal fragrance product to customers according to their individual preference through knowledge sharing.
• Maintain good relationship with customers to build customer loyalty.
• Basic housekeeping of work area.
• Assist in retail operations, e.g. stock take.
• May be required to be involved in new products launches & related events.

Requirements

• Excellent customer service skills with a strong sales orientation.
• Pleasant disposition and well-groomed appearance.
• Strong product knowledge in fragrance.
• Effective communication skills in English; proficiency in Mandarin is preferred to communicate with Mandarin-speaking customers.
• Willing to commit to retail operational hours and available to work every Friday, Saturday, and Sunday.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.