Project Manager, Business Solution - Singapore & Malaysia

Chanel, Inc.; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

Chanel, Inc. is seeking a Project Manager, Business Solutions to drive business-solution projects at market level in Kuala Lumpur. You will bridge Market Business Stakeholders with Market TECH & Digital Solutions and Regional teams to translate priorities into practical solutions and ensure adoption and benefits realisation.

The role leads initiatives from needs identification through implementation, adoption, and handover to BAU, with governance and risk management across a portfolio.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Project Management, or related discipline.
• PMP, PRINCE2, Agile, Scrum, change-management or equivalent certification desirable.
• Experience in technology project management and delivery.

Responsibilities

• Act as a bridge between Market Business Stakeholders and TECH & Digital Solutions teams.
• Own and prioritise portfolio of projects, demands, enhancements, automation opportunities, and adoption activities.
• Lead end-to-end project delivery including discovery, requirements, design, testing, deployment, adoption and post-implementation review.
• Develop market-specific change, communication, training and adoption plans.
• Ensure governance, compliance and vendor management across initiatives.
• Provide transparent portfolio reporting on progress, milestones, budgets, risks, dependencies, adoption and decisions.

Skills

Stakeholder engagement

Portfolio management

Project management

Change management

Communication

Risk management

Decision making

Ownership & accountability

Matrix work

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Project Management, or related discipline

PMP, PRINCE2, Agile, Scrum, change-management, or equivalent certification desirable

Job description

Job Purpose:

Project Manager, Business Solutions drives business-solution projects and initiatives at market level. The role acts as a key bridge between Market Business Stakeholders, the Market TECH & Digital Solutions team, and Regional TECH & Digital Solutions team. It owns an assigned portfolio of initiatives, ensuring business priorities are understood, appropriately prioritised, and translated into practical solutions aligned with regional and global strategies. The position leads initiatives from business-needs identification through implementation, adoption, benefits realisation, and transition to business-as-usual operations. It also maintains a transparent view of the portfolio, including priorities, delivery progress, dependencies, risks, resources, and required decisions.

Key Responsibilities

• Business Engagement Act as a trusted TECH & Digital partner to market business stakeholders. Understand business priorities, operational challenges, pain points, and improvement opportunities. Facilitate workshops and discussions to define, analyse, and prioritise business requirements. Translate business needs into clear and actionable requirements for regional teams, product owners, and delivery partners. Promote simplification, standardisation, scalability, and alignment with regional and global solutions.
• Portfolio Ownership Own and maintain the roadmap for an assigned portfolio of projects, demands, enhancements, automation opportunities, and adoption activities. Coordinate the intake, assessment, prioritisation, and sequencing of business demands. Assess proposed initiatives based on business value, urgency, cost, complexity, risk, dependencies, and resource requirements. Provide transparent portfolio reporting covering progress, milestones, budgets, risks, dependencies, adoption, and required decisions.
• Project Delivery Lead initiatives across discovery, requirements, design, testing, deployment, adoption, and post-implementation review. Develop and manage project scope, plans, milestones, budgets, resources, governance, and RAID logs. Coordinate activities across Market Business teams, Market TECH & Digital Solutions, Regional TECH & Digital Solutions, vendors, and implementation partners. Manage delivery against agreed scope, timeline, cost, quality, and business outcomes. Proactively resolve or elevate risks, issues, dependencies, and resource constraints. Coordinate user acceptance testing, business validation, go-live readiness, and transition to support.
• Change, Readiness and Adoption Develop market-specific change, communication, training, and adoption plans. Collaborate closely with stakeholders to assess how solutions affect processes, policies, data, and technology. Ensure operational readiness before go-live, including business ownership, process updates, training, support, hypercare, and handover. Monitor solution adoption, user feedback, operational performance, and benefits after implementation. Coordinate corrective actions and continuous improvements where intended outcomes are not achieved.
• Governance, Compliance and Vendor Management Maintain appropriate project and portfolio documentation and reporting. Ensure solutions comply with architecture, cybersecurity, data privacy, procurement, risk, and applicable regulatory requirements. Coordinate application onboarding, enhancement, support transition, and decommissioning activities where required. Manage vendor deliverables, timelines, quality, risks, and dependencies. Support the identification of opportunities involving automation, data, and AI.

Role Specifications

Academic / Professional Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Project Management, or related discipline.
• PMP, PRINCE2, Agile, Scrum, change-management, or equivalent certification is desirable.

Work Experience

• At least 7 years of experience in technology project management, business-solution delivery, digital transformation, business analysis, or process improvement.
• Experience delivering end-to-end initiatives involving market, regional, global, and external stakeholders.
• Proven ability to manage project scope, timelines, budgets, resources, risks, dependencies, and vendors.
• Experience working in a matrix organisation and partnering with regional or global technology teams.
• Exposure to retail, digital, CRM, ERP, e-commerce, data, automation, or other enterprise platforms is preferred.

Core Competencies

• Business partnering and stakeholder engagement
• Portfolio and project management
• Business analysis and requirements management
• Change management and user adoption
• Communication, facilitation, and influencing
• Risk, issue, and dependency management
• Problem-solving and decision-making
• Ownership, accountability, and collaboration
• Ability to manage multiple priorities in a matrix environment

Key Stakeholders

• Internal: Market Business Leadership, Market TECH & Digital Solutions, Regional TECH & Digital Solutions, product owners, Finance, Risk, Cybersecurity, Legal and Data Privacy teams.
• External: Technology vendors, system integrators, consultants, and implementation partners.

Company Overview

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact - on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.