Customer Success & Logistics Coordinator

Tecsia Lubricants; Johor Bahru; On-site; MYR 28,000 - 42,000; Full time

Job summary

Jora Malaysia is seeking an organized administrative assistant to support sales and operations in Johor Bahru. You will handle calls, greet visitors, manage orders and coordinate shipments with logistics.

You will build relationships with customers, prepare reports, assist in product promotion events, and maintain office supplies and equipment, contributing to a smooth daily workflow and customer satisfaction.

Qualifications

• Handle incoming and outgoing calls.
• Attend visitors or walk-in customers.
• Build relationships with existing customers for maintenance and stock replacement follow-ups.
• Cold calling to existing and potential customers to support sales growth.
• Prepare regular reports on order statuses, customer satisfaction, and complaint resolution.
• Process customer orders and arrange shipments with internal logistics.
• Monitor order statuses and update customers on changes or delays.
• Assist sales and marketing with product promotion and events.
• Provide sales team with administrative support.

Responsibilities

• Manage maintenance and servicing of company equipment and replenish office supplies.
• Procure for internal use and follow up with suppliers.
• Assist employees in booking business trips.
• Coordinate office activities and operations for efficiency.
• Ensure office cleanliness at all times.
• Plan internal company events such as team bonding and welfare.
• Write minutes in Sales Meetings.
• Perform other administrative and ad-hoc duties as required by management.

Skills

Call handling

Customer relationships

Walk-in attendance

Cold calling

Reporting

Order processing

Logistics coordination

Sales support

Marketing support

Job description

Jora Malaysia is seeking an organized administrative assistant to support sales and operations in Johor Bahru. You will handle calls, greet visitors, manage orders and coordinate shipments with logistics.

You will build relationships with customers, prepare reports, assist in product promotion events, and maintain office supplies and equipment, contributing to a smooth daily workflow and customer satisfaction.