Logistics Client Success Manager

Hogo Shipping (M) Sdn Bhd; Klang City; On-site; MYR 50,000 - 73,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Training Provided

Performance Bonus

Company Trip

3% commission

Job summary

Hogo Shipping (M) Sdn Bhd is seeking a Logistics Customer Service Coordinator in Klang, Selangor. The role focuses on order reception, solution development, quotation support, and end-to-end coordinating with operations to ensure timely shipments.

The candidate will manage documents, tracking, and client communications to maintain high service levels. The ideal candidate holds a Bachelor’s degree in logistics or related field, with prior freight/logistics customer service experience, and strong

Qualifications

• Bachelor’s degree in logistics, supply chain management, or a related field.
• Previous experience in customer service, preferably within the freight forwarding or logistics industry.

Responsibilities

• Receive and review customer orders accurately
• Confirm key details: port of origin, destination, transport mode, cargo details, and timeline
• Coordinate with operations and booking teams on space and rates
• Prepare logistics solutions and assist in quotation
• Follow up with customers on shipment readiness
• Arrange bookings and issue instructions to the operations team
• Monitor key milestones such as trucking and customs clearance
• Ensure accuracy of documents (invoice, packing list, bill of lading)
• Handle special documentation requirements from clients
• Track shipment status and update customers proactively
• Manage shipment tracking via system or reports
• Handle delays, customs issues, documentation errors, or cargo problems
• Coordinate with relevant parties to resolve issues promptly
• Verify costs against quotations and issue invoices
• Follow up on payments and coordinate with finance
• Maintain strong client relationships and handle complaints
• Improve customer satisfaction through proactive service
• Supervise team members, assign tasks, and train new staff

Skills

Organizational skills

Communication

Problem-solving

Leadership

Education

Bachelor’s degree in logistics

Tools

Freight forwarding software

Microsoft Office

Job description

Hogo Shipping (M) Sdn Bhd is seeking a Logistics Customer Service Coordinator in Klang, Selangor. The role focuses on order reception, solution development, quotation support, and end-to-end coordinating with operations to ensure timely shipments.

The candidate will manage documents, tracking, and client communications to maintain high service levels. The ideal candidate holds a Bachelor’s degree in logistics or related field, with prior freight/logistics customer service experience, and strong