Live Host & Customer Fulfillment Specialist

TDC Holdings Sdn Bhd

Kajang

On-site

MYR 56,000 - 89,000

Full time

4 days ago

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Benefits offered by this job

Multi-skill role with real growth and

Involvement in digital, training, and

Performance-driven environment with

Job summary

Jora Malaysia is seeking a versatile host to handle live TikTok sessions, engage audiences on camera, and support events for the Indonesian market. The role involves training dealers, coordinating live campaigns, and contributing to online engagement strategies.

The ideal candidate will have strong communication skills in English or Bahasa Malaysia, be comfortable on camera, and willing to travel for events. Indonesian language skills are a plus and experience in live hosting is highly valued.

Qualifications

Diploma or Degree in Business, Communication, Marketing, Event Management, or a related field, OR equivalent working experience.
Experience in customer service, fulfilment, sales support, training, or live hosting is an added advantage.
Experience in TikTok Live, social media live selling, or online engagement is highly preferred.
Experience in training, public speaking, emceeing, or event coordination is a strong advantage.
Experience with Canva, CapCut, and documentation is an added advantage.

Responsibilities

Customer Fulfilment & Service: Handle customer and dealer enquiries through WhatsApp, social media, and internal platforms.
Process orders, coordinate fulfilment, and follow up on delivery status.
Manage customer complaints and issues professionally in accordance with company SOPs.
Ensure accurate documentation and proper record-keeping of cases and transactions.
Act as the first point of resolution to minimise unnecessary escalations.