Listing - Content Quality Management Executive

PG Mall Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 54,000; Full time

Benefits offered by this job

Additional leave

Cell phone reimbursement

Free parking

Health insurance

Maternity leave

Opportunities for promotion

Parental leave

Job summary

PG Mall Sdn Bhd is seeking a Content Quality Management Executive to uphold the accuracy, quality, and integrity of the product catalogue on the PGMall platform. You will ensure correct categorization, flag discrepancies, and drive improvements in listing quality to maintain a safe shopping environment.

The role collaborates with internal teams to enforce policies, monitor quality metrics, and generate periodic reports on fraud trends and improvement initiatives.

Qualifications

• Bachelor’s degree in Business Administration, E-commerce, Marketing, Information Management, or a related field.
• 1–4 years of experience in e-commerce operations, catalogue management, marketplace operations, or product data management.
• Familiarity with e-commerce platforms such as Shopee, Lazada, TikTok Shop, Amazon, Shopify, or other online marketplaces.
• Strong understanding of product categorization, catalogue management, and marketplace standards.
• Excellent analytical skills, attention to detail, and problem-solving abilities.
• Proficient in Microsoft Excel or Google Sheets.
• Good communication and interpersonal skills with the ability to work effectively across teams.

Responsibilities

• Review and maintain the accuracy, completeness, and quality of product listings across the PGMall marketplace.
• Ensure products are assigned to the correct categories, brands, attributes, and variations according to catalogue standards.
• Conduct routine catalogue audits to identify and rectify inaccurate product information, duplicate listings, pricing discrepancies, and other catalogue quality issues.
• Monitor product listings to identify counterfeit, misleading, prohibited, or suspicious products while ensuring genuine brand representation.
• Ensure all product content, claims, images, and media comply with marketplace policies, intellectual property rights, trademark guidelines, and applicable regulations.
• Investigate listing-related issues and potential fraudulent activities, and recommend appropriate corrective actions.
• Collaborate with relevant internal departments to resolve catalogue issues and improve marketplace quality.
• Monitor catalogue quality metrics and recommend continuous improvements to enhance the overall shopping experience.
• Prepare periodic reports on catalogue quality, policy violations, fraud trends, and improvement initiatives.

Skills

Analytical skills

Attention to detail

Problem-solving

Communication skills

Education

Bachelor's degree in Business/Commerce or related

Tools

Microsoft Excel

Google Sheets

Job description

Listing - Content Quality Management Executive

Responsible for maintaining the accuracy, quality, and integrity of the product catalogue on the PGMall platform. This role ensures accurate product categorization, listing quality, and compliance with marketplace standards. It also identifies inaccurate, duplicate, misleading, prohibited, or potentially fraudulent listings to deliver a safe, trusted, and seamless shopping experience. The role collaborates with internal stakeholders to continuously improve catalogue quality and operational efficiency.

Job Description

• Review and maintain the accuracy, completeness, and quality of product listings across the PGMall marketplace.
• Ensure products are assigned to the correct categories, brands, attributes, and variations according to catalogue standards.
• Conduct routine catalogue audits to identify and rectify inaccurate product information, duplicate listings, pricing discrepancies, and other catalogue quality issues.
• Monitor product listings to identify counterfeit, misleading, prohibited, or suspicious products while ensuring genuine brand representation.
• Ensure all product content, claims, images, and media comply with marketplace policies, intellectual property rights, trademark guidelines, and applicable regulations.
• Investigate listing-related issues and potential fraudulent activities, and recommend appropriate corrective actions.
• Collaborate with relevant internal departments to resolve catalogue issues and improve marketplace quality.
• Monitor catalogue quality metrics and recommend continuous improvements to enhance the overall shopping experience.
• Prepare periodic reports on catalogue quality, policy violations, fraud trends, and improvement initiatives.

Qualifications

• Bachelor's Degree in Business Administration, E-commerce, Marketing, Information Management, or a related field.
• 1–4 years of experience in e-commerce operations, catalogue management, marketplace operations, or product data management.
• Familiarity with e-commerce platforms such as Shopee, Lazada, TikTok Shop, Amazon, Shopify, or other online marketplaces.
• Strong understanding of product categorization, catalogue management, and marketplace standards.
• Excellent analytical skills, attention to detail, and problem-solving abilities.
• Proficient in Microsoft Excel or Google Sheets.
• Good communication and interpersonal skills with the ability to work effectively across teams.

• Additional leave
• Cell phone reimbursement
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave