Library Services Assistant — Tech & Patron Support

XMU; Malaysia; On-site; MYR 18,000 - 24,000; Full time

Job summary

XMU Library invites applications for a Library Assistant to provide customer-focused service, support circulation, and assist with cataloging and program activities. Candidate will help readers, guide IT inquiries, and participate in shelving, display creation, and book processing.

Strong communication, organization, and problem-solving skills are essential to maintain a tidy library and support ongoing programs and services for patrons in a dynamic environment.

Qualifications

• Ability to use logic and/or science to solve problems with several abstract and concrete variables.
• Ability to listen and provide requested information in person, on the phone, and by email.
• General knowledge of customer service methods.
• General knowledge of library operations, collection organization, equipment and staffing needs.
• Ability to establish and maintain effective working relationships with superiors and patrons; tact in social situations; good oral and written communication skills.
• Knowledge of local library services and issues.
• Knowledge of safety precautions associated with library services.
• Thorough knowledge of computing applications.
• General knowledge of library organization and classification principles.

Responsibilities

• Contribute to library programs through tasks such as item check-in, item sorting, and the organization of library materials as required.
• Provide support at the library circulation counter.
• Support in the creation of posters, brochures, and other communication materials for the library.
• Student guidance and recommendations to readers when assigned.
• Assist patrons with general IT and library service inquiries and guide them in the use of library services and equipment.
• Participate in book processing activities.
• Undertake light cleaning, dusting, and tidying of library spaces and materials, including shelving items when necessary.
• Help maintain the library's tidy and orderly appearance and ensure the cleanliness of library materials, including book sanitization.
• Support collection management by shelving, conducting shelf audits, arranging theses, and creating displays or decorations for special occasions.
• Write brief synopses for selected books.
• Assist patrons in accessing and utilizing both physical and online library resources.
• Perform additional duties as assigned.

Skills

Customer service

Communication skills

Team collaboration

Problem solving

IT literacy

Tools

Library management software

Book cataloging systems

Job description

XMU Library invites applications for a Library Assistant to provide customer-focused service, support circulation, and assist with cataloging and program activities. Candidate will help readers, guide IT inquiries, and participate in shelving, display creation, and book processing.

Strong communication, organization, and problem-solving skills are essential to maintain a tidy library and support ongoing programs and services for patrons in a dynamic environment.