Lead Technical Support – Fintech & Blockchain

Coins.xyz Brasil; Kuala Lumpur; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

Coins.xyz Brasil is seeking a Technical Support Leader in Kuala Lumpur, Malaysia. This role involves leading the technical support team to ensure professional services for users, partners, and internal teams. You will manage team performance, establish support processes, and ensure compliance with industry norms.

Applicants should have 5+ years of experience in technical support, including team management, ideally in fintech or digital currency. A Bachelor's degree in a related field is required, along with professional skills in troubleshooting and team communication.

Qualifications

• 5+ years in technical support with 2+ years in team management.
• Proficient in troubleshooting common technical problems.
• Excellent communication skills in English.

Responsibilities

• Lead the technical support team for efficient service.
• Establish and optimize the technical support system.
• Ensure compliance with regulations and data security.
• Collaborate across departments for system optimization.

Skills

Team management

Technical troubleshooting

Communication skills

Problem resolution

Education

Bachelor’s degree in computer science or related field

Tools

Ticketing system

Remote assistance tools

Job description

Coins.xyz Brasil is seeking a Technical Support Leader in Kuala Lumpur, Malaysia. This role involves leading the technical support team to ensure professional services for users, partners, and internal teams. You will manage team performance, establish support processes, and ensure compliance with industry norms.

Applicants should have 5+ years of experience in technical support, including team management, ideally in fintech or digital currency. A Bachelor's degree in a related field is required, along with professional skills in troubleshooting and team communication.