Head of Crypto Technical Support & Platform Reliability

Coins.ph; Malaysia; On-site; MYR 80,000 - 120,000; Full time

Benefits offered by this job

Cross-functional collaboration opportunities

Career advancement opportunities

Culture encouraging innovation

Job summary

Coins.ph is seeking a Technical Support Manager in Malaysia. The role involves managing a technical support team, improving support processes, and coordinating issue resolution with cross-departmental collaboration. Candidates should have over 5 years in technical support, including management experience, preferably in fintech. Proficiency in English and a Bachelor's degree in a related field are required. The position offers career advancement and a culture of innovation.

Qualifications

• 5+ years of technical support experience, with 2+ years managing a team.
• Excellent team management, communication, and coordination skills.
• Experience in fintech or digital currency preferred.

Responsibilities

• Build and manage the technical support team.
• Define and improve the support process and channels.
• Lead the team in handling complex technical issues.

Skills

Team management

Technical troubleshooting

Communication skills

Pressure resistance

Proficient in English

Education

Bachelor’s degree in computer science or related fields

Tools

Ticketing system

Remote assistance tools

Job description

Coins.ph is seeking a Technical Support Manager in Malaysia. The role involves managing a technical support team, improving support processes, and coordinating issue resolution with cross-departmental collaboration. Candidates should have over 5 years in technical support, including management experience, preferably in fintech. Proficiency in English and a Bachelor's degree in a related field are required. The position offers career advancement and a culture of innovation.