Lead, Scale & Elevate Search Operations

TikTok; Kuala Lumpur; On-site; MYR 120,000 - 200,000; Full time

Job summary

TikTok is seeking a proactive leader to manage its local Search Operations team in Kuala Lumpur. You will oversee policy, process, and strategy localization, quality assurance, RCA, data analysis, and cross-functional collaboration to optimize search experiences and drive improvements in engagement and safety.

The role emphasizes building a high-performing team, ensuring adherence to TikTok policies, and delivering training on new projects while promoting inclusion and operational excellence.

Qualifications

• Bachelor's degree or equivalent education/experience.
• 3+ years’ experience working on quality management in a major tech or media company.
• Recent and minimum 4 years experience as Team Lead/Content Manager/ Technical Lead
• Strong people management skills and currently managing large teams with diverse skills.
• General knowledge about Search Engineering/Search engines and Search related strategies.
• Proficiency in English is required as working language for the role
• An advanced Degree is preferred
• Experience in Search operation is a plus
• Deep understanding of online safety, privacy, and expression issues
• Strong attention to details and ability to work independently
• Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills
• Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.

Responsibilities

• Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work
• Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures
• Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.
• Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, effect and efficiency goals can be met.
• Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
• Being responsible for landing new projects and providing high quality training to BPO site.
• Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
• Creating an inspiring team environment with an open communication culture, utilised clear goals and objective setting to help the team succeed.
• Additional compatible and related responsibilities which are not necessarily listed above.
• Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

Skills

Quality management

Team leadership

Search engineering

Policy localization

Education

Bachelor's degree

Job description

TikTok is seeking a proactive leader to manage its local Search Operations team in Kuala Lumpur. You will oversee policy, process, and strategy localization, quality assurance, RCA, data analysis, and cross-functional collaboration to optimize search experiences and drive improvements in engagement and safety.

The role emphasizes building a high-performing team, ensuring adherence to TikTok policies, and delivering training on new projects while promoting inclusion and operational excellence.