Lead Product Manager, Driver In-Trip Experience

Product; Selangor; On-site; MYR 320,000 - 520,000; Full time

Job summary

Grab is seeking a Lead Product Manager for the Driver In-Trip Experience to own the product strategy and roadmap for the Driver app. You will collaborate with engineers, analysts, and business owners to drive in-trip efficiency and improve driver experience across Grab's marketplace.

You will influence prioritisation, translate insights from user research into clear requirements, and explore new features to keep a competitive edge while shaping driver behaviours on the platform.

Responsibilities

• Collaborate with Grab's product and tech teams and country stakeholders to uphold high product quality and experience.
• Continuously explore and improve the Driver app for scalability, extensibility, and new features to maintain a competitive edge.
• Influence decision-making and prioritisation by balancing stakeholder perspectives and building minimum lovable products.
• Use direct user research and data analysis to translate insights into clear product requirements and specifications.
• Communicate complex technical concepts and product strategies to diverse audiences to influence outcomes.
• Embrace AI and large language models in daily work and product design.

Job description

Lead Product Manager, Driver In-Trip Experience

The Fulfilment team at Grab builds and manages the core platform that determines how millions of daily incoming orders across Grab (Transport, Food, Deliveries) dispatches available driver supply effectively. At the heart of it all lies our Driver-partners, who are our everyday entrepreneurs. We aim to empower them by creating the appropriate tools and experiences for them to deliver meaningful value on our platform. Furthermore, we want to provide them with strong access to earning opportunities. The work you do will directly impact our Driver-partners while also improving the reliability of our Grab platform.

Get to Know the Role

As a Lead Product Manager within the Driver In-Trip Experience team, you will own the product strategy and experiences for our Driver app. You will work closely with Engineers, Analysts, and Business Owners to execute effectively. This is a critical position with a significant impact on our marketplace ecosystem and the opportunity to drive industry-defining changes for millions of users. You will be reporting to the Head of Product.You will own and define the product strategy and roadmap. This roadmap will focus on improving the in-trip efficiency, experience, and shaping behaviours for our Driver-partners. You will work closely with a cross-functional team to execute on that strategy.

The Critical Tasks You Will Perform

• You will collaborate closely with Grab's product and tech teams, as well as country stakeholders. This collaboration will uphold a high product quality and experience bar. Additionally, you will ensure that any new service value propositions or go-to-market execution aligns with what we expect from our Driver-partners.
• You will continuously explore and make improvements to the Driver app, ensuring its scalability and extensibility in powering new and existing use-cases; also leveraging and exploring new features and technologies to also maintain a competitive edge and to deliver delightful experiences
• You will influence decision-making and prioritisation by understanding and balancing stakeholder perspectives and needs across various seniorities, helping build minimum-lovable products while making strong data-informed decisions.
• You are able to deeply understand the needs and pain points faced by our users through direct user research and data analysis; translating insights into clear product requirements and specifications.
• You have experience in communicating complex technical concepts and product strategies to a variety of audiences to influence outcomes
• You are able to embrace AI and LLM in your daily work and in product design.