Lead Product Manager, Driver In-Trip Experience

Grab; Petaling Jaya; On-site; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

LASA volunteering leave

Assistance Programme

Flexible hours

Job summary

Grab in Malaysia is seeking a Lead Product Manager for the Driver In-Trip Experience to own the strategy and roadmap for the Driver app. You will partner with engineers, analysts and business owners to deliver high-impact experiences for driver-partners and improve in-trip efficiency across millions of rides.

You will lead a cross-functional team, translate user insights into requirements, and advocate for data-informed decisions while exploring AI-enabled features to maintain a competitive edge.

Qualifications

• 5+ years of product management experience at a tech company with user-facing products.
• Strong user-first mindset throughout development.
• Ability to discuss technical concepts clearly with diverse audiences.
• Experience using data analytics to guide product decisions.
• Willingness to embrace AI and LLM in product design.

Responsibilities

• Collaborate with Grab's product and tech teams, as well as country stakeholders to ensure high-quality experiences.
• Continuously explore and improve the Driver app for scalability and new use-cases.
• Influence prioritisation by balancing stakeholder needs and data-informed decisions.
• Understand user needs via research and data, translating insights into requirements.
• Communicate complex technical concepts to varied audiences to influence outcomes.
• Embrace AI/LLM in daily work and product design.

Skills

Product Management

User-centric

Technical communication

Data analysis

Cross-functional collaboration

Job description

Lead Product Manager, Driver In-Trip Experience

• Full-time

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Fulfilment team at Grab builds and manages the core platform that determines how millions of daily incoming orders across Grab (Transport, Food, Deliveries) dispatches available driver supply effectively. At the heart of it all lies our Driver-partners, who are our everyday entrepreneurs. We aim to empower them by creating the appropriate tools and experiences for them to deliver meaningful value on our platform. Furthermore, we want to provide them with strong access to earning opportunities. The work you do will directly impact our Driver-partners while also improving the reliability of our Grab platform.

Get to Know the Role

As a Lead Product Manager within the Driver In-Trip Experience team, you will own the product strategy and experiences for our Driver app. You will work closely with Engineers, Analysts, and Business Owners to execute effectively. This is a critical position with a significant impact on our marketplace ecosystem and the opportunity to drive industry-defining changes for millions of users. You will be reporting to the Head of Product.You will own and define the product strategy and roadmap. This roadmap will focus on improving the in-trip efficiency, experience, and shaping behaviours for our Driver-partners. You will work closely with a cross-functional team to execute on that strategy.

The Critical Tasks You Will Perform

• You will collaborate closely with Grab's product and tech teams, as well as country stakeholders. This collaboration will uphold a high product quality and experience bar. Additionally, you will ensure that any new service value propositions or go-to-market execution aligns with what we expect from our Driver-partners.
• You will continuously explore and make improvements to the Driver app, ensuring its scalability and extensibility in powering new and existing use-cases; also leveraging and exploring new features and technologies to also maintain a competitive edge and to deliver delightful experiences
• You will influence decision-making and prioritisation by understanding and balancing stakeholder perspectives and needs across various seniorities, helping build minimum-lovable products while making strong data-informed decisions.
• You are able to deeply understand the needs and pain points faced by our users through direct user research and data analysis; translating insights into clear product requirements and specifications.
• You have experience in communicating complex technical concepts and product strategies to a variety of audiences to influence outcomes
• You are able to embrace AI and LLM in your daily work and in product design.

What Essential Skills You Will Need

• Product Management Experience: 5+ years of direct experience in product management at a tech company, with user-facing products or managing platform products.
• Fiercely User-First: Demonstrated ability to maintain a user-first mindset throughout all stages of product development.
• Technical Acumen: Comfortable engaging in technical discussions and clearly explaining technical and business concepts to varied audiences.
• Data Analytics: Proficiency in using data to guide decision-making processes and product development.
• Communication: Experience in communicating complex technical concepts to a variety of audiences and stakeholder groups with technical and non-technical backgrounds, while also working closely across functions and seniorities

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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