Lead Data Center Support Services Technician

Ll Oefentherapie; Malaysia; On-site; MYR 90,000 - 120,000; Full time

Job summary

Ll Oefentherapie is seeking a technical Subject Matter Expert for on-site support in OCI Hyperscale data center deployments in Malaysia. The role involves ensuring that deployment activities meet strict deadlines and quality standards.

The ideal candidate will possess strong knowledge of data center design and infrastructure, be able to provide technical training, and have excellent interpersonal and communication skills. A good level of spoken English is required.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong understanding of data center design, including electrical and cooling plant operation.
• Ability to develop and verify proper procedures for data center infrastructure.

Responsibilities

• Support OCI Hyperscale data center deployments and expansions.
• Engage resources to resolve technical issues in the field.
• Provide training to peers and junior team members.

Skills

Interpersonal skills

Communication skills

Technical support expertise

Knowledge of networks

Knowledge of operating systems

Knowledge of data center design

Job description

Works on-site to support OCI Hyperscale data center deployments and expansions in a mission-critical operations environment. Acts as a CHS technical Subject Matter Expert (SME) and point of contact in the field, ensuring deployment activities meet deadlines, SLAs, and quality standards.

• Completes role largely independently within defined policies and procedures, and works across organizations and teams to support new deployments and expansions. Exercises excellent interpersonal and communication skills, both written and verbal.
• Supports all work inside the data center and engages resources to resolve issues beyond their expertise.
• Acts as a hardware support expert liaison to other technical and non-technical teams (e.g., networking, compute, compliance, business operations).
• Demonstrates strong adherence to processes and serves as a Process Champion.
• Possesses excellent knowledge of networks, operating systems, hardware, concepts, repair, and diagnosis.
• Possesses excellent knowledge of data center design, including electrical and cooling plant operation.
• Develops and verifies proper procedures for supporting data center infrastructure.
• Understands when and where to escape support issues and proactively engages external groups when there are issues affecting data center deployments and operations.
• Provides technical training to peers and more junior DCTs.
• A good level of spoken English is required.