DC Deployment Technical Operator

Oracle; Johor Bahru; On-site; MYR 100,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking a skilled Datacenter Services Operations SME to support OCI Hyperscale deployments in a mission-critical environment. You will act as the field-facing expert, ensuring deadlines, SLAs and quality standards are met, while working across teams to resolve issues and optimize procedures.

The role emphasizes hardware, networks, and data center design knowledge, with training responsibilities and a strong emphasis on safety and compliance. English communication is essential.

Qualifications

• Excellent interpersonal and communication skills.
• Strong knowledge of networks, operating systems, hardware, repair and diagnosis.
• Deep understanding of data center design, electrical and cooling plant operation.

Responsibilities

• Oversees datacenter services operations including Break/Fix and hardware maintenance.
• Plans and executes large-scale network builds and migrations with governance and risk assessment.
• Owns escalation queue, analyzes trends and documents resolutions within SLAs.
• Leads safety, compliance, and documentation, ensuring audit readiness and change control.

Skills

Interpersonal skills

Written & verbal communication

Hardware troubleshooting

Networking knowledge

Operating systems knowledge

Data center design

Procedural discipline

Escalation management

Training and mentoring

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Works on-site to support OCI Hyperscale data center deployments and expansions in a mission-critical operations environment. Acts as a CHS technical Subject Matter Expert (SME) and point of contact in the field, ensuring deployment activities meet deadlines, SLAs, and quality standards.

• Completes role largely independently within defined policies and procedures, and works across organizations and teams to support new deployments and expansions. Exercises excellent interpersonal and communication skills, both written and verbal.
• Supports all work inside the data centre and engages resources to resolve issues beyond their expertise.
• Acts as a hardware support expert liaison to other technical and non-technical teams (e.g., networking, compute, compliance, business operations).
• Demonstrates strong adherence to processes and serves as a Process Champion.
• Possesses excellent knowledge of networks, operating systems, hardware, concepts, repair, and diagnosis.
• Possesses excellent knowledge of data centre design, including electrical and cooling plant operation.
• Develops and verifies proper procedures for supporting data centre infrastructure.
• Understands when and where to escalation support issues and proactively engages external groups when there are issues affecting data centre deployments and operations.
• Provides technical training to peers and more junior DCTs.
• A good level of spoken English is required.

Key Responsibilities

Datacenter Services Operations–Break/Fix and Hardware Maintenance:

• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives

Datacenter Services Operations–Network Configuration, Installation, and Augmentation:

• Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
• Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems

Technical Support and Trouble Shooting:

• Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
• Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed

Safety and Compliance–Safety, Security, Compliance, and Documentation:

• Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
• Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations
• Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
• Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity

Collaboration, Vendor Relations, and Leadership:

• Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching
• Influences staffing and readiness plans for on-call and peak events; models inclusive practices and cross-team collaboration

Core Responsibilities

• Planning & Execution - Drives completion of complex and/or ambiguous work areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs.
• Collaboration & Partnership - Collaborates across Lines of Business to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
• Problem Solving - Proactively develops and shares procedures to identify and resolve complex issues, serving as the final non-managerial escalation point for the team. Collects and reviews data and/or information to troubleshoot the most complex errors.
• Continuous Learning - Models continuous learning by actively seeking to expand knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to refine improve skills.
• Continuous Improvement - Recommends, implements, and shares strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams.