Lead Barista & Latte Art Mentor

Zuspresso (M) Sdn Bhd; Kuala Lumpur; Presencial; MYR 28.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Descripción de la vacante

ZUS Coffee is seeking a friendly, professional Barista for its premium ZUS Signature concept cafe in Kuala Lumpur. You will engage customers, recommend products, and showcase latte art while upholding high service and quality standards.

The role requires excellent English and Bahasa Malaysia, a positive attitude, and the ability to work under pressure. Training and growth opportunities are provided in a dynamic team environment.

Formación

• Vaccinated with at least 2 doses
• Proven experience as a Coffee Barista with a strong track record of excellent customer service
• Ability to remain calm under pressure and resolve customer issues effectively
• Candidate must possess at least a Secondary School/SPM certificate in any field
• Good command of both written and spoken English and Bahasa Malaysia

Responsabilidades

• Lead customer engagement initiatives, including gathering feedback, offering product recommendations, and sharing insights about ZUS Coffee’s products and the coffee journey.
• Ensure consistency and excellence in the preparation of all coffee beverages, maintaining high standards in presentation, flavor, and overall product quality.
• Mentor and train other baristas, sharing knowledge and advanced techniques (e.g., latte art).
• Address and resolve customer issues related to service or products, ensuring swift and effective solutions.
• Suggest and implement improvements in coffee preparation processes, service flow, or customer interactions that align with the brand’s mission and values.

Conocimientos

Customer service

English proficiency

Bahasa Malaysia proficiency

Barista experience

Interpersonal skills

Willingness to learn

Educación

Secondary School/SPM certificate

Descripción del empleo

ZUS Coffee is seeking a friendly, professional Barista for its premium ZUS Signature concept cafe in Kuala Lumpur. You will engage customers, recommend products, and showcase latte art while upholding high service and quality standards.

The role requires excellent English and Bahasa Malaysia, a positive attitude, and the ability to work under pressure. Training and growth opportunities are provided in a dynamic team environment.