Last Mile Hub Lead — Logistics & Driver Ops

Shopee; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading e-commerce platform is seeking a logistics coordinator in Kuala Lumpur to oversee the sorting and delivery operations. This role involves delegating tasks to sorters and drivers, monitoring compliance with safety policies, and ensuring high customer service standards are met. Candidates should possess strong leadership qualities, be adaptable in a dynamic environment, and have experience in logistics operations. A diploma or degree in relevant fields is advantageous. The position requires willingness to work in a rotational shift basis.

Qualifications

• Candidates currently based at Penang / Perak / Kedah are encouraged to apply.
• Willing to work in a rational shift basis depending on business needs.
• Experience in logistics operations would be an advantage.
• Familiarity with postcodes/routing/mapping would be beneficial.

Responsibilities

• Delegate tasks for sorters & drivers based on headcounts.
• Receive and manage inbound parcels from the linehaul team.
• Coordinate and schedule activities with drivers for timely deliveries.
• Monitor driver behavior to ensure customer service quality.
• Assist the fleet lead in deploying and training new drivers.
• Monitor and report KPI compliance.
• Ensure safety policy compliance for in-hub parcel collection.

Skills

Basic Microsoft Excel skills

Excellent leadership and communication skills

Ability to adapt in an agile environment

Fast learner

Education

Diploma/Degree in Business, Supply Chain Management, Engineering or relevant disciplines

Job description

A leading e-commerce platform is seeking a logistics coordinator in Kuala Lumpur to oversee the sorting and delivery operations. This role involves delegating tasks to sorters and drivers, monitoring compliance with safety policies, and ensuring high customer service standards are met. Candidates should possess strong leadership qualities, be adaptable in a dynamic environment, and have experience in logistics operations. A diploma or degree in relevant fields is advantageous. The position requires willingness to work in a rotational shift basis.