Language Mediator (WFH - Eng ⇌ Man - Night Shift Only)

PERSOL Workforce Solutions Malaysia Sdn Bhd; Penang; Remote; MYR 49,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

7-week training

Medical insurance

Internet allowance

Annual leave

Public holidays

WFH career path

Job summary

PERSOL Workforce Solutions Malaysia Sdn. Bhd. is hiring for a remote language support role, delivering real-time English to Chinese language support over the phone for international clients.

This position emphasizes accuracy, professionalism, and rapid response in a permanent night-shift environment. You will undergo a 7-week paid training program covering interpretation fundamentals, active listening, and practical scenarios, with night-shift schedules (e.g., 7:00 PM – 4:00 AM) and 100%

Qualifications

• Strong proficiency in both English and Chinese (Mandarin).
• Willingness to work permanent night shifts and adapt to overnight hours.
• Fresh graduates are encouraged to apply.
• Ability to work from home with reliable internet and self-discipline.
• Excellent listening, speaking, and multitasking abilities.

Responsibilities

• Deliver real-time English ⇌ Chinese language support over the phone.
• Facilitate smooth communication between diverse industries and clients.
• Ensure messages are accurate, impartial, and professional.
• Handle urgent and confidential conversations with composure and discretion.
• Maintain high standards of quality and customer service.

Skills

English & Mandarin proficiency

Night shift readiness

Fresh graduates welcome

Remote work

Communication skills

Job description

PERSOL Workforce Solutions Malaysia Sdn. Bhd.

Fluent in English & Mandarin/ Cantonese? Work From Home With Us!

Join a global support team and facilitate real-time communication for international clients. Enjoy competitive pay, paid training, and a long-term remote career path.

Please note: This position requires a long-term commitment to overnight working hours.

We are seeking dependable individuals who can adapt to a permanent night shift environment and confidently manage conversations that may require accuracy, professionalism, and quick thinking.

No Prior Interpretation Experience Needed

Successful candidates will participate in a 7-week paid training program designed to prepare you for real-time language support services.

Training Covers:

Professional interpretation fundamentals

Communication and active listening techniques

Industry terminology and practical scenarios

Managing urgent and sensitive discussions

System navigation and live simulation exercises

Work Arrangement

100% Working From Home

Schedule

5 working days per week

2 rotational rest days

Minimum 8-hour shifts per day

Night Shift Schedule Options

7:00 PM – 4:00 AM

8:00 PM – 5:00 AM

9:00 PM – 6:00 AM

10:00 PM – 7:00 AM

11:00 PM – 8:00 AM

12:00 AM – 9:00 AM

1:00 AM – 10:00 AM

2:00 AM – 11:00 AM

What You'll Be Doing

Deliver real-time English ⇌ Chinese language support over the phone

Facilitate smooth communication between parties from diverse industries

Ensure messages are conveyed accurately and impartially

Handle urgent and confidential situations with professionalism

Maintain high standards of quality, accuracy, and customer service

Who We're Looking For

Fresh graduates are encouraged to apply

Strong proficiency in both English and Chinese

Comfortable supporting China markets

Willing to work on a permanent night shift schedule

Excellent listening, communication, and multitasking abilities

Reliable, professional, and able to remain composed under pressure

Benefits & Rewards

• Competitive salary (minimum RM4,800/month)
• 7-week paid training with allowance provided
• EPF, SOCSO, EIS, HRDF Levy
• Medical and insurance coverage
• Monthly internet allowance (up to RM100)
• Monthly incentive
• Annual leave entitlement
• Observance of Malaysian & U.S. public holidays
• Exposure to global clients and international work environment
• Stable, long-term WFH career path

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Mediator?
• Which of the following types of qualifications do you have?
• Are you available to work public holidays?
• How would you rate your English language skills?
• How would you rate your Mandarin language skills?
• How much notice are you required to give your current employer?