Langkawi Aquarium General Manager – Operations & Growth

Underwater World Langkawi Sdn Bhd; Kedah; Presencial; MYR 120 000 - 180 000; Tempo integral

Resumo da oferta

Underwater World Langkawi Sdn Bhd, a renowned marine and freshwater aquarium attraction in Langkawi, Malaysia, seeks a General Manager to lead daily operations, safety, guest experience, and strategic initiatives.

You will manage multidisciplinary teams, budgets, and performance metrics while driving revenue growth through marketing and partnerships. The role requires hands-on leadership on-site, weekend availability, and strong commitment to animal welfare and environmental education.

Qualificações

• 13+ years managerial experience in operations of F&B and/or hotel/tourism industry.
• Bachelor’s degree in Business Administration, Management, Hospitality, Tourism, or a related field; equivalent experience may be considered.
• Proven leadership and people management skills, including team supervision, staff development, and performance management.
• Strong operational management capabilities, with experience overseeing day-to-day facility operations, safety procedures, and service quality.
• Ability to develop and execute strategic plans, including marketing initiatives, partnerships, and community engagement programs.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and interact effectively with diverse stakeholders.
• Strong problem-solving, decision-making, and crisis management abilities in a fast-paced, visitor-centric environment.
• Familiarity with regulatory compliance, health and safety standards, and environmental or conservation practices is an advantage.
• Willingness to work on-site in Langkawi, including weekends or public holidays as needed to support operations.

Responsabilidades

• Oversee daily facility operations and guest experience.
• Ensure safety, animal welfare, and service quality.
• Lead multidisciplinary teams and staff development.
• Develop budgets and monitor performance indicators.
• Drive revenue growth through marketing and partnerships.
• Coordinate with stakeholders and ensure regulatory compliance.
• Implement continuous improvement across visitor services and maintenance.

Conhecimentos

Leadership

Strategic planning

Operations management

Financial management

Stakeholder engagement

Crisis management

Formação académica

Bachelor’s degree in Business Administration/Management/Hospitality/Tourism

Descrição da oferta de emprego

Underwater World Langkawi Sdn Bhd, a renowned marine and freshwater aquarium attraction in Langkawi, Malaysia, seeks a General Manager to lead daily operations, safety, guest experience, and strategic initiatives.

You will manage multidisciplinary teams, budgets, and performance metrics while driving revenue growth through marketing and partnerships. The role requires hands-on leadership on-site, weekend availability, and strong commitment to animal welfare and environmental education.