L2 Support Analyst: Incident Resolution & Data Health

ISI; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

ISI in Kuala Lumpur seeks an IT Support specialist to provide L2 technical support for applications, analyze logs, and participate in incident management for high-severity issues. The role requires collaboration with BA/PO and IT teams across regions, monitoring system health, and ensuring data integrity through governance and patch activities.

A CS/IT degree with strong DB background is preferred. Strong MySQL/MongoDB experience, Windows/Linux familiarity, and knowledge of Python are

Qualifications

• Degree in Computer Science/Information Technology/Software Engineering or related IT fields with strong database background is preferred.
• Strong experience in MySQL (>2 years) and MongoDB
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills and able to work with teams in different regions and time zones
• Familiarity with Standard Operational Procedures
• Proficiency in Windows and MS Office
• Experience in Database Management Tool (added advantage)
• Familiarity with AWS (added advantage)
• Familiarity with Linux (added advantage)
• Experience in Python programming (added advantage)
• Knowledge in Patch Management (added advantage)
• Minimum 1 years of experience in a similar or closely related role is expected to demonstrate competency

Responsibilities

• Provide L2 technical support to users on any application related issues
• Troubleshooting and resolving issues in a timely manner, through detailed investigations of system/application-level logs
• Participate in Incident Management and carry out Root Cause Analysis especially on High Severity incidents
• Collaborate with other teams such as BA/PO & Engineering/IT to resolve any issues raised by users
• Monitor system health and key application, database, infrastructure, and downstream service metrics, and promptly identify, investigate, and escalated potential issues.
• Under strict Governance with proper controls in place, perform data patching activities based on user request while also ensuring data integrity and quality are in place
• Report generation as required by end users
• Documenting support procedures/lessons-learnt which can be used to improve supportability & operability

Skills

Analytical skills

Problem-solving

Communication skills

Team collaboration

Education

Degree in CS/IT/Software Eng

Tools

MySQL

MongoDB

Windows

Linux

Python

AWS

Database Management Tools

Job description

ISI in Kuala Lumpur seeks an IT Support specialist to provide L2 technical support for applications, analyze logs, and participate in incident management for high-severity issues. The role requires collaboration with BA/PO and IT teams across regions, monitoring system health, and ensuring data integrity through governance and patch activities.

A CS/IT degree with strong DB background is preferred. Strong MySQL/MongoDB experience, Windows/Linux familiarity, and knowledge of Python are