L1 Technical Support - Japanese Speaker

DXC Technology; Selangor; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

DXC University

Flexible leave options

Volunteer days

Employee Assistance Program

DXC Recognition

Job summary

DXC Technology is a leading IT services company seeking an IT Support professional to assist customers from the Petaling Jaya office. You will resolve hardware and software issues, respond to inquiries, and ensure SLA delivery in a dynamic environment.

Excellent Japanese language skills are required to support Japanese customers. You will work in shifts and collaborate with cross-functional teams to deliver high-quality support at DXC.

Qualifications

• Any background is encouraged to apply.
• Relevant IT qualification where applicable.
• Preferably IT Support experience, but no experience can be trained by DXC.

Responsibilities

• Resolve hardware and software issues from internal or external customers.
• Respond to service, product, technical, and customer-relations questions.
• Proactively assist to avoid or reduce problem occurrence.
• Evaluate installations or configurations and recommend resolutions.
• Articulate clearly in writing and verbally.
• Engage team members to ensure SLAs are met.

Skills

Japanese language communication

Analytical thinking

Case management systems

Shift work readiness

Education

Relevant IT qualification (optional)

Tools

Case management software

Job description

DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world’s most mission-critical IT systems.

Our services across DXC’s Enterprise Technology Stack mirror how customers think about their traditional and digital IT needs: Modern Workplace, IT Outsourcing, Cloud, Security, Applications, Analytics and Engineering, and Business Process Outsourcing (BPO) including Insurance Business Processes as a Service (BPaaS). When our customers want to transform their businesses, they turn to us. We have extensive knowledge of their IT estates and the unique ability to deliver each layer of the stack.

Responsibilities

• Successfully resolve hardware and software technical issues from incoming internal or external businesses and end user's contacts
• Respond to service, product, technical, and customer- relations questions
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or complex installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.

Education and Experience Required

Any background is encouraged to apply.

Relevant industry qualification where applicable.

Preferably with IT Support experience, but no experienced can be trained by DXC

Knowledge and Skills

Excellent verbal and written communication skills in JAPANESE to support JAPANESE customers

Excellent analytical and problem-solving skills.

Software and hardware knowledge of computing, storage and peripheral devices.

Understanding of case management databases and tools.

Willing to work in shifting schedule

Willing to work at Petaling Jaya Office

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.