KYC Compliance Lead — Global Client Onboarding

FOMO Pay; Johor Bahru; On-site; MYR 65,000 - 105,000; Full time

Job summary

FOMO Pay is seeking a KYC Executive to manage end-to-end onboarding for group clients in Malaysia. You will verify KYC documents, collaborate with internal teams, and drive activation while assessing risk and maintaining client relationships.

The role requires at least 3 years of KYC experience and strong English/Mandarin language skills, with an emphasis on fast-paced collaboration across departments in a financial services context.

Qualifications

• 3+ years of KYC experience; 1 year B2B experience desirable.
• Experience onboarding and KYC reviews for group clients.
• Able to work with multiple stakeholders in a fast-paced environment.
• Fluent in English and Mandarin; additional Asian languages are advantageous.

Responsibilities

• Manage onboarding and offboarding for group clients.
• Collaborate with Business Departments to assess and verify KYC documentation.
• Perform comprehensive KYC reviews including onboarding and periodic reviews.
• Assess onboarding risk and maintain professional client relationships.
• Handle client inquiries and resolve issues during onboarding and reviews.
• Assist clients with technical setup and activation of their accounts.
• Identify gaps in processes; coordinate with IT/Product for enhancements via UAT and ad-hoc projects.
• Maintain and update SOPs where processes or system functions change.
• Review daily KYC alerts including adverse media, sanctions, and PEPs.
• Support KPI reporting to management for data-driven decisions.

Skills

Strong communication

Relationship-building

Problem-solving

Mandarin proficiency

Education

Diploma or Degree in Business, Economics, Finance, Accounting, or equivalent

Job description

FOMO Pay is seeking a KYC Executive to manage end-to-end onboarding for group clients in Malaysia. You will verify KYC documents, collaborate with internal teams, and drive activation while assessing risk and maintaining client relationships.

The role requires at least 3 years of KYC experience and strong English/Mandarin language skills, with an emphasis on fast-paced collaboration across departments in a financial services context.