Key Customer Service Manager

Businesslist; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Career progression opportunities

Job summary

Businesslist is seeking a strategic Customer Service Manager in Kuala Lumpur to enhance customer service delivery and drive service improvement initiatives. You will develop regional key customer service strategies, manage operations, and build customer service capabilities.

The ideal candidate will have a Bachelor's degree, at least 3 years of experience in customer service, and strong leadership skills. This role offers competitive compensation and significant career growth opportunities.

Qualifications

• Minimum 3 years of experience in key customer service.
• Hands-on experience in operations & maintenance.
• Strong communication and stakeholder management skills.

Responsibilities

• Develop and execute regional customer service strategies.
• Analyze customer and partner landscapes for service opportunities.
• Manage customer service operations and continuous improvement.

Skills

Customer service strategy development

Stakeholder management

Leadership

Project delivery

Strategic mindset

Education

Bachelor's degree or equivalent

Job description

Responsibilities

• Develop and execute regional key customer service strategies, focusing on industries such as Finance, Government, ISP, and Internet sectors.
• Analyze customer, competitor, and partner landscapes to identify key service opportunities and strategic focus areas.
• Improve customer satisfaction by developing and implementing structured strategies and action plans.
• Manage customer service operations, including handling key issues and driving continuous service improvement initiatives.
• Oversee installed base management and support maintenance service renewals.
• Coordinate regional customer service activities and ensure effective resource allocation to support frontline operations.
• Build and develop the customer service organization, including capability frameworks, training programs, and talent development initiatives.
• Enhance service delivery capabilities through structured enablement and operational excellence programs.

The Successful Applicant

• Bachelor's degree or equivalent qualification.
• Minimum 3 years of experience in key customer service within industries such as Finance, Government, Energy, or Transportation.
• Hands-on experience in project delivery and operations & maintenance (O&M).
• Strong communication and stakeholder management skills.
• Proven leadership experience with the ability to manage and develop teams.
• Strategic mindset with the ability to drive service improvements and customer satisfaction initiatives.

What's on Offer

• Opportunity to lead key customer service strategies in high-growth industries
• Exposure to regional operations and cross-functional collaboration
• Platform to drive customer experience and business impact
• Competitive compensation and career progression opportunities