Key Account Manager

EPOS; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Flexi Benefit Allowances

Birthday gift

Medical Insurance

Job summary

EPOS in Malaysia is seeking a driven Key Account Manager to join our Business Development team. You will identify new business opportunities, manage strategic accounts, and expand EPOS's market presence across the region.

You will promote EPOS solutions, understand client needs, and propose suitable POS/SaaS offerings. You will lead relationships with senior decision-makers and coordinate with Product, Support and Implementation teams for successful delivery.

Qualifications

• Minimum 5 years of working experience in business development, key account management or sales.
• Proven track record in developing new business opportunities, managing strategic accounts and closing sales deals.
• Strong understanding of retail operations, POS systems, SaaS solutions or other technology-driven business solutions.
• Experience in managing large and complex sales cycles.

Responsibilities

• Identify, develop and secure new business opportunities by targeting potential merchants and key accounts across the retail industry & big corporate accounts.
• Promote and demonstrate EPOS solutions, highlighting their business value, features and benefits to prospective clients.
• Understand clients' business needs, operational challenges and requirements, and recommend suitable EPOS solutions to address their needs.
• Build, maintain and strengthen relationships with key accounts to ensure customer satisfaction, retention and long-term partnerships.
• Develop strategic account plans to drive revenue growth, identify upselling and cross-selling opportunities, and maximise account potential.
• Manage the entire sales cycle from prospecting to closing deals and post-sales relationship management.
• Engage with senior management, business owners and key decision-makers to understand business objectives and propose appropriate solutions.
• Coordinate with internal teams to ensure smooth project delivery and client satisfaction.
• Monitor market trends and competitor activities to identify new opportunities and strengthen market positioning.
• Prepare sales forecasts, business reports and pipeline progress.
• Achieve assigned sales targets and KPIs.

Skills

Hunter mindset

Business development

Key account management

Negotiation

Relationship building

Sales cycle management

Job description

About EPOS

EPOS provides retail technology solutions that empower businesses to streamline their operations, enhance customer experiences and drive business growth. Through our integrated POS systems and retail management solutions, we help merchants and business owners improve operational efficiency, manage their businesses effectively and achieve sustainable growth.

We are currently looking for a driven and experienced Key Account Manager to join our Business Development team in Malaysia. The successful candidate will be responsible for developing new business opportunities, managing strategic accounts and expanding EPOS's market presence across the region.

Role Overview

• Identify, develop and secure new business opportunities by targeting potential merchants and key accounts across the retail industry & big corporate accounts.


• Promote and demonstrate EPOS solutions, highlighting their business value, features and benefits to prospective clients.


• Understand clients' business needs, operational challenges and requirements, and recommend suitable EPOS solutions to address their needs.


• Build, maintain and strengthen relationships with key accounts to ensure customer satisfaction, retention and long-term business partnerships.


• Develop strategic account plans to drive revenue growth, identify upselling and cross-selling opportunities, and maximise account potential.


• Manage the entire sales cycle, from prospecting and client presentations to negotiation, closing deals and post-sales relationship management.


• Engage with senior management, business owners and key decision-makers to understand business objectives and propose appropriate solutions.


• Work closely with internal teams, including Product, Technical Support and Implementation, to ensure smooth project delivery and client satisfaction.


• Coordinate with relevant stakeholders to monitor project progress, address client concerns and ensure successful implementation within the agreed timeline.


• Monitor market trends, industry developments and competitor activities to identify new business opportunities and strengthen market positioning.


• Prepare sales forecasts, business reports and regular updates on account performance and pipeline progress.


• Achieve assigned sales targets, revenue objectives and key performance indicators (KPIs).

• Minimum 5 years of working experience in business development, key account management or sales, preferably with experience in POS systems, payment solutions or merchant acquiring, with an established merchant network, strong business development capabilities and a hunter mindset focused on acquiring new merchants and driving revenue growth.


• Proven track record in developing new business opportunities, managing strategic accounts and successfully closing sales deals.


• Strong understanding of retail operations, POS systems, SaaS solutions or other technology-driven business solutions.


• Experience in managing large and complex sales cycles, including

Perks of Joining Us

• Flexi Benefit Allowances


• Birthday gift


• Medical Insurance