Key Account Manager

Whale Cloud Technology; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking an experienced IT sales professional to take full regional ownership of sales performance and KPIs in a fast-paced market.

You will develop and strengthen relationships with customers, partners and sales channels, conduct market research to spot opportunities, plan and execute sales strategies, and lead end-to-end cycles including tenders, negotiations, contracts and collections, coordinating with delivery teams to ensure successful project outcomes.

Qualifications

• Bachelor’s degree requirement in IT, business or related field.
• Mandatory experience in Telecom IT solutions (BSS/OSS, Big Data or related telco tech).
• Proven regional sales experience in the IT/ICT industry.
• Fluent in English and Chinese (spoken and written).

Responsibilities

• Take full ownership of regional sales performance and KPIs.
• Develop, manage, and strengthen relationships with customers, partners, and sales channels.
• Conduct market research and analysis to identify new opportunities, trends and growth areas.
• Plan, develop, and execute sales strategies and projects aligned with company objectives.
• Manage end-to-end sales cycle, including tenders, negotiations, contracts and payments.
• Coordinate with internal teams to ensure smooth project implementation and customer satisfaction.
• Drive market expansion initiatives to support growth objectives.

Skills

IT sales experience

Regional sales experience

English and Chinese bilingual

Tender & contract negotiations

Market research & analysis

Education

Bachelor’s degree or above in IT/Business

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Take full ownership of regional sales performance and achievement of assigned KPIs.

Develop, manage, and strengthen relationships with customers, partners, and sales channels.

Conduct market research and analysis to identify new business opportunities, market trends, and potential growth areas.

Plan, develop, and execute sales strategies and projects aligned with company objectives.

Manage the end-to-end sales cycle, including responding to tenders and biddings, business negotiations, contract drafting and execution, and payment collection.

Coordinate closely with internal teams, including after-sales and delivery teams, to ensure smooth project implementation and customer satisfaction throughout the entire customer lifecycle.

Drive market expansion initiatives to support mid-term and long-term business growth objectives.

Requirements:

Bachelor’s degree or above, with a minimum of 5 years of working experience in IT sales.

Mandatory experience in Telecom IT solutions, such as BSS/OSS, Big Data, or related telco technologies.

Proven experience in handling regional sales within the IT/ICT industry is a strong advantage.

Fluent in English and Chinese (spoken and written), with the ability to liaise effectively with Mandarin-speaking internal and external stakeholders.

Strong resilience, able to work under pressure and thrive in a performance-driven, commission-based remuneration structure.