Key Account Management - Partner

FICO; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Highly competitive compensation

Work/life balance initiatives

Professional development opportunities

Job summary

FICO is seeking a Key Account Manager in Kuala Lumpur, Malaysia, to manage a major account for a global financial institution. The role involves fostering strategic relationships with senior executives and driving sales growth through tailored analytics solutions.

The ideal candidate will have senior-level experience in managing client relationships, a strong background in structuring complex deals, and a passion for leveraging analytics in banking. Competitive compensation and a supportive work culture are provided.

Qualifications

• Proven senior-level experience managing strategic relationships.
• Track record of closing complex, multi-million-dollar deals.
• Familiarity with banking, credit risk, fraud prevention, and consumer lending.
• Experience with machine learning and AI is desirable.
• Ability to craft and execute joint business plans.

Responsibilities

• Build and nurture relationships with client stakeholders.
• Collaborate with internal teams for tailored solutions.
• Lead negotiations for multi-million-dollar contracts.
• Represent FICO as a trusted advisor.
• Develop business plans that drive account expansion.

Skills

Relationship building with C-suite executives

Complex deal structuring

Understanding of banking and financial solutions

Strong soft skills

Collaborative leadership

Education

Bachelor’s degree in business or related discipline

Job description

Job Overview

FICO is hiring a Key Account Manager to lead a cornerstone account for a global financial institution. This role focuses on strategic client relationships, complex deal structuring, and partnership with senior executives to drive sales growth and expand the adoption of FICO’s analytics solutions.

Responsibilities

• Build and nurture relationships with C‑suite and senior client stakeholders to uncover and address their critical business challenges.
• Collaborate with internal teams across sales, product, delivery, and marketing to design tailored, enterprise‑grade solutions that align with client needs and long‑term strategies.
• Lead high‑stakes negotiations for multi‑million‑dollar contracts, ensuring mutually beneficial outcomes that protect and expand FICO’s footprint within the account.
• Serve as the voice of the client within FICO, influencing product roadmaps and solution strategies to address evolving market demands.
• Develop and execute comprehensive business plans that drive account expansion and long‑term profitability, while achieving quarterly and annual sales targets with significant upside potential.
• Represent FICO as a trusted advisor, staying ahead of industry trends and positioning the company as the go‑to partner for advanced analytics and decision‑making solutions.

Qualifications

• Proven senior‑level experience building and managing strategic relationships with senior executives, particularly within large financial institutions.
• Track record of structuring and closing complex, multi‑million‑dollar deals, including SaaS‑based solutions.
• Deep familiarity with banking, credit risk, fraud prevention, account management, or consumer lending.
• Experience applying technologies such as machine learning, AI, decision management, and optimization is highly desirable.
• Ability to craft and execute joint business plans that align with client objectives and FICO’s strategic priorities.
• Growth mindset with a passion for learning, educating customers and colleagues through presentations and conversations.
• Strong soft skills and a genuine interest in people, with a desire to help them succeed.
• Resiliency: maintain focus and effectiveness under pressure, adapt to change, and recover quickly from setbacks.
• Collaborative leadership: a team‑oriented mindset that values collaboration and leverages the collective strengths of colleagues to deliver results.

Travel Flexibility

Willingness to travel up to 50% to maintain a close partnership with the client and foster meaningful, face‑to‑face interactions.

Educational Foundation

Bachelor’s degree in business, technology, or a related discipline, or equivalent commercial experience.

Benefits

• Inclusive culture reflecting core values such as ownership, customer delight, and respect for others.
• Highly competitive compensation, benefits, and rewards programs that encourage excellence and recognition.
• People‑first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• Opportunities for professional development and participating in learning experiences.

Equal Employment Opportunity

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Information submitted with your application is subject to the FICO Privacy policy.