Java Developer (Support and OPs)

Lenovo Group Limited; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Lenovo Group Limited in Kuala Lumpur is seeking an Application Operations Tech Lead to manage the end-to-end stability and performance of multiple enterprise applications. This role blends hands-on support with operational leadership and a drive for automation.

You will partner with cross-functional teams to ensure service quality, resolve incidents within SLAs, and champion data-driven improvements through automation, intelligent operations, and AI-driven workflows.

Qualifications

• Bachelor's degree or above in CS, IS, or related field.
• 4+ years in IT application support or operations with SLA-driven delivery.
• Strong knowledge of Java and database systems (Oracle/SQL Server/MySQL).

Responsibilities

• Own daily operation and maintenance of multiple applications within SLAs.
• Act as the technical lead for supported applications.
• Troubleshoot complex issues across systems and integrations.
• Collaborate with IT teams to optimize data flows.
• Analyze operational data to drive improvements.
• Lead automation, intelligent operations, and AI-driven initiatives.
• Partner with L3 engineering for advanced resolution.
• Coach and mentor junior team members.

Skills

Cross-functional collaboration

Incident management

Automation mindset

Education

Bachelor's degree or above in Computer Science, Information Systems, or related field

Tools

Java

Oracle

SQL Server

MySQL

Job description

We are looking for an Application Operations Tech Lead to manage the end-to-end stability and performance of multiple enterprise applications. This role combines hands-on technical support, operational leadership, and continuous improvement through automation and intelligent operations. You will partner with cross-functional teams to ensure high service quality, drive innovation, and enhance user experience.

Key responsibilities

Own daily operation & maintenance of multiple business applications, ensuring incident resolution and request fulfillment within defined SLAs

Act as the technical lead for supported applications, with deep understanding of business processes and system architecture

Troubleshoot complex issues across systems and integrations, and provide sustainable solutions

Collaborate with upstream and downstream IT teams to resolve cross-functional issues and optimize data flows between systems

Analyze operational data (tickets, incidents, trends) to drive continuous improvement and productivity enhancements

Lead initiatives on automation, intelligent operations, and AI-driven solutions (e.g., RPA, workflows, GPT-based capabilities)

Partner with L3 engineering teams for advanced issue resolution, enhancements, and system upgrades

Coach and guide junior team members to improve operational effectiveness and technical capability

About you

Bachelor's degree or above in Computer Science, Information Systems, or related field

4+ years of experience in IT application support or operations with SLA-driven delivery

Strong technical background in Java and databases (Oracle / SQL Server / MySQL)

Hands-on experience troubleshooting applications, analyzing logs, and reviewing code/configuration

Strong understanding of IT service management processes (incident, problem, change)

Excellent communication skills, with the ability to explain technical issues to non-technical users

Proven ability to work cross-functionally and align multiple stakeholders

Experience with intelligent operations, automation, or RPA tools

Exposure to AI-driven operations or GPT-based solutions

Experience in leading or mentoring team members

Consumer Electronics Manufacturing 1,001-5,000 employees

Lenovo is a US$34 billion personal technology company, the second largest PC maker worldwide and an emerging PC Plus leader.

Serving customers in more than 160 countries, Lenovo's business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Its product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including smartphones and tablets.

The "Protect and Attack" strategy is a key of Lenovo's success, and the right strategy for a PC Plus world. It is driving record market share, improved profitability and a more balanced business for Lenovo.

Lenovo is a US$34 billion personal technology company, the second largest PC maker worldwide and an emerging PC Plus leader.

Serving customers in more than 160 countries, Lenovo's business is built on product innovation, a highly-efficient global supply chain and strong strategic execution. Its product lines include a full range of commercial and consumer PCs, servers and workstations, and a family of mobile internet devices including smartphones and tablets.

The "Protect and Attack" strategy is a key of Lenovo's success, and the right strategy for a PC Plus world. It is driving record market share, improved profitability and a more balanced business for Lenovo.