Japanese Support Specialist – Fintech & Crypto (Hybrid)

CB Talents; Johor; Hybrid; MYR 45,000 - 78,000; Full time

Job summary

Talent Ready in Kuala Lumpur, Malaysia is seeking a Japanese-speaking Customer Support Representative. You will handle inquiries in Japanese and English via live chat and email, delivering accurate, high-quality support for fintech and crypto products.

The role requires 2–4 years of customer service experience and a strong English background, with hybrid onsite day shifts and remote night shifts. Legal work authorization in Malaysia is required.

Qualifications

• Native-level Japanese proficiency is required.
• Strong command of English, both written and spoken.
• 2–4 years of customer service experience, with frontline training.
• Experience with fintech, crypto, or trading platforms is a strong advantage.
• Educational background in analytical/ STEM fields preferred.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Provide accurate, high-quality customer support for fintech/crypto products.
• Understand crypto trading platforms and market fundamentals.
• Follow up on inquiries or complaints from users.
• Flag discrepancies and potential risks to management timely.

Skills

Japanese proficiency

English proficiency

Customer service experience

Live chat & email

Education

Finance / Economics background

Job description

Talent Ready in Kuala Lumpur, Malaysia is seeking a Japanese-speaking Customer Support Representative. You will handle inquiries in Japanese and English via live chat and email, delivering accurate, high-quality support for fintech and crypto products.

The role requires 2–4 years of customer service experience and a strong English background, with hybrid onsite day shifts and remote night shifts. Legal work authorization in Malaysia is required.