Japanese 24/7 Customer Support Associate

Agoda Company Pte. Ltd.; Kuala Lumpur; On-site; MYR 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Annual bonus

Visa sponsorship

Relocation support

Travel discounts

Job summary

Agoda is hiring a Support Associate in Kuala Lumpur to provide English and Japanese language support for guests and partners around the world. You will handle inquiries via phone, email, and live chat, with training to support hotels, flights, activities, and more.

The role requires flexibility to work 24/7 shifts and weekends, maintaining high service standards and data privacy. You will join a data-driven team focused on improving customer experience, collaboration with cross-functional

Qualifications

• Proficiency in Japanese (JLPT N1 level preferred) and business-level English.
• Experience in customer service or contact center is a plus.
• Able to handle high-volume inquiries with professionalism.

Responsibilities

• Deliver excellent customer service via phone, email, and live chat.
• Support Agoda products (Hotel, Flights, Activities) after training.
• Handle inquiries from guests and partners across cultures.
• Meet individual and team KPIs and contribute to customer experience improvements.
• Maintain confidentiality and integrity of customer information.

Skills

Japanese language

English language

Customer service

Problem solving

Shift work

Multicultural experience

Job description

Agoda is hiring a Support Associate in Kuala Lumpur to provide English and Japanese language support for guests and partners around the world. You will handle inquiries via phone, email, and live chat, with training to support hotels, flights, activities, and more.

The role requires flexibility to work 24/7 shifts and weekends, maintaining high service standards and data privacy. You will join a data-driven team focused on improving customer experience, collaboration with cross-functional