IT Workplace Experience Specialist - Proactive Support & UX

Roche; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Roche in Malaysia is seeking an IT Workplace Experience Specialist (SE5) to independently resolve complex IT issues and deliver personalized support. You will collaborate with IT teams and external partners to ensure smooth deployments and infrastructure projects, while leveraging data to improve service and align with global standards.

The role focuses on stakeholder management, local audits, and budgeting to enhance employee productivity and satisfaction in a dynamic pharmaceutical environment.

Qualifications

• Advanced technical troubleshooting across diverse IT issues.
• Strong stakeholder management and cross-functional collaboration.
• Data-driven decision making to improve support and processes.
• Budgeting awareness and ability to track site-level costs.
• Clear communication translating technical concepts for business stakeholders.

Responsibilities

• Resolve complex IT incidents and deploy IT solutions for the site.
• Collaborate with internal IT teams and external partners for deployments and projects.
• Support local audits, site certifications, and business continuity planning.
• Utilize data and metrics to drive proactive support and service improvements.
• Assist in budgeting and financial tracking for the site and projects.
• Drive adoption of IT platform standards and local implementations.

Skills

Advanced technical troubleshooting

Stakeholder management

Data-driven decisions

Cross-functional collaboration

Budgeting and financial tracking

Communication skills

Tools

Google Suite

Microsoft Office

Job description

Roche in Malaysia is seeking an IT Workplace Experience Specialist (SE5) to independently resolve complex IT issues and deliver personalized support. You will collaborate with IT teams and external partners to ensure smooth deployments and infrastructure projects, while leveraging data to improve service and align with global standards.

The role focuses on stakeholder management, local audits, and budgeting to enhance employee productivity and satisfaction in a dynamic pharmaceutical environment.