Employee Experience Operations IT Specialist - RDT Workforce Enablement

Roche; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Roche in Malaysia is seeking an IT Workplace Experience Specialist (SE5) to independently resolve complex IT issues and deliver personalized support. You will collaborate with IT teams and external partners to ensure smooth deployments and infrastructure projects, while leveraging data to improve service and align with global standards.

The role focuses on stakeholder management, local audits, and budgeting to enhance employee productivity and satisfaction in a dynamic pharmaceutical environment.

Qualifications

• Advanced technical troubleshooting across diverse IT issues.
• Strong stakeholder management and cross-functional collaboration.
• Data-driven decision making to improve support and processes.
• Budgeting awareness and ability to track site-level costs.
• Clear communication translating technical concepts for business stakeholders.

Responsibilities

• Resolve complex IT incidents and deploy IT solutions for the site.
• Collaborate with internal IT teams and external partners for deployments and projects.
• Support local audits, site certifications, and business continuity planning.
• Utilize data and metrics to drive proactive support and service improvements.
• Assist in budgeting and financial tracking for the site and projects.
• Drive adoption of IT platform standards and local implementations.

Skills

Advanced technical troubleshooting

Stakeholder management

Data-driven decisions

Cross-functional collaboration

Budgeting and financial tracking

Communication skills

Tools

Google Suite

Microsoft Office

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As an IT Workplace Experience Specialist at the SE5 level, you will possess advanced technical expertise to independently resolve complex IT issues and deliver exceptional, personalized support. You will actively collaborate with other IT teams and external partners to ensure seamless communication and execution of IT deployments and infrastructure projects. In this role, you will leverage data to drive proactive support and process improvements, manage local business continuity planning, and ensure site-level operations align with global standards and organizational goals to maximize employee productivity and satisfaction.

You will be :

• Scope / (Content Leadership): Actively collaborates with other IT teams and stakeholders to ensure effective communication and timely resolution of IT incidents and projects
• Accountability/Problem Solving: Possesses advanced technical expertise to resolve complex IT issues. Leverages data for proactive support, addresses process-improvement ideas, and ensures proactive follow-ups on incidents for continuous service enhancement
• Stakeholder Management: Partners closely with internal business colleagues to ensure a personalized employee experience. Coordinates with internal service providers for onsite services, events, and meetings, and collaborates with external providers to drive user experience. Manages local audits, inspections, certification requirements, and business continuity planning
• Impact/Strategy: Enhances employee productivity through efficient digital workplace solutions. Supports the budgeting process relevant to the site, and influences local and global projects and deployments to ensure they align with organizational goals
• Complexity/ (Product Size): Manages diverse and complex tasks involving IT infrastructure and lifecycle management. Supports infrastructure projects and deployments, emphasizing standardization and efficiency while troubleshooting various operating systems, devices, and applications (e.g., Google Suite, MS Office)
• Business/Technical ability: Actively participates in larger IT projects at local and regional levels, providing vital input and support. Demonstrates good knowledge of IT platform standards and the capability to drive adoption locally

Who you are :

• Proven experience managing complex IT infrastructure and hardware/software lifecycle management tasks. Demonstrated track record of partnering with cross-functional business stakeholders to deliver a high-quality, personalized employee experience
• Experience participating in or leading local audits, site certification requirements, or business continuity planning
• Technical Skills : Advanced technical proficiency in troubleshooting and supporting diverse operating systems, devices, and applications (including Google Suite, Microsoft Office, etc.)
• Capability to leverage operational data and metrics to implement proactive support strategies and continuously improve service delivery. Strong understanding of enterprise IT standards with a track record of driving local platform adoption
• Excellent communication skills with the ability to translate complex technical concepts into clear, non‑technical business language for stakeholders. Experience supporting site‑level budgeting and financial tracking

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life‑changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.