IT TECHNOLOGIST, MSC

Micron Technology, Inc; Simpang Ampat; On-site; MYR 162,601 - 243,902; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid family leave

Robust paid time-off program

Job summary

Micron Technology, Inc is seeking an IT Technologist in Penang, Malaysia. The successful candidate will provide global Level 1 support for IT incidents, ensuring minimal interruption to factory operations and maintaining high customer satisfaction.

Responsibilities include monitoring factory metrics, improving knowledge bases, and participating in projects to enhance workflows. The role requires a diploma in IT or related fields, strong communication and troubleshooting skills, and willingness to work shifts.

Micron offers comprehensive benefits including medical plans and paid time-off.

Qualifications

• Diploma in relevant field or equivalent experience.
• Fresh graduates are encouraged to apply.
• Willing to work on 12-hour shifts including night shifts.

Responsibilities

• Provide global Level 1 support to IT incidents.
• Monitor key factory metrics and respond to deviations.
• Build and improve Knowledge Base for issue resolution.
• Analyze Incident/Service Request metrics for improvements.
• Participate in Continuous Improvement Projects.

Skills

Good communication skills (verbal and written English)

Customer-oriented

Good troubleshooting skills

Education

Diploma in Information Technology, Computer Science, Engineering, or Electronics

Job description

Req. ID: JR104211 IT TECHNOLOGIST, MSC

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Job Responsibilities

• Work in a team that provide global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high level of customer satisfaction.
• Monitor key factory metrics and respond to critical deviation to minimize impact to the factories.
• Build and improve Knowledge Base to enable timely resolution to the reported issues.
• Compile and analyze Incident/Service Request metrics to find opportunities to reduce Incidents and increase First Level Resolution Rate (FLRR).
• Participate in Continuous Improvement Projects (CIP) such as improving process or developing tools, software, or metrics for better efficiency.

Requirements

• Diploma in Information Technology or Computer Science or Engineering, Electronics, or with equivalent experience for MSC Specialist.
• Have good communication skill (verbal and written English).
• Customer oriented – strong advocate of positive customer experience.
• Possess good troubleshooting skill in understanding the reported issue and finding accurate resolution from Knowledge Base.
• Willing to work on 12 hours shift including night shift.
• Fresh graduate are encouraged to apply.

Job Profile(s)

Software Technician T1

Relocation level: (TBD)

Before Getting Started

• Please review Micron’s Internal Job Application Policy on your regional PeopleNow Career Opportunities page before searching and applying for jobs. Note in particular that:

• Hiring managers may view your performance appraisals, original resume, transcripts or other performance-related documentation in your personal file. This information will be held in confidence.
• If you are selected to interview for a position, you must notify your direct supervisor before participating in the interview process.

Micron Benefits

As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on Benefits | Micron Technology, Inc.

EEO Statement

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.