IT Team Lead

JAD CONNECT SERVICES; Petaling Jaya; On-site; MYR 56,000 - 100,000; Full time

Job summary

JAD CONNECT SERVICES in Petaling Jaya, Malaysia is seeking a proactive team lead to support staff through goal setting, skill development and performance reviews, while coaching and motivating the team.

The role involves interviewing and hiring new technical support engineers, creating and implementing project plans, and performing resource planning to ensure sufficient personnel for projects.

Qualifications

• Diploma or Bachelors degree in IT or Business Management or equivalent.
• 3+ years' experience in a team lead role.
• Strong communication skills, both oral and written.
• Onsite hands-on IT support experience.

Responsibilities

• Assist the Manager in goal setting, skill enhancement and performance reviews of support staff.
• Lead, coach and motivate team members.
• Assist the Manager in interviewing and hiring new technical support engineers.
• Create and implement project plan(s).
• Resource planning to ensure sufficient team members to support the project.

Skills

Team leadership

Coaching

Interviewing

Hiring

Project planning

Resource planning

Education

Diploma or Bachelors in IT or Business

Job description

This role involves assisting the Manager in goal setting, skill enhancement and performance reviews of support staff, leading and coaching team members, and contributing to the hiring of new technical support engineers. You will create and implement project plans and conduct resource planning to ensure sufficient team members support the project.

Key responsibilities

Assist the Manager in goal setting, skill enhancement and performance reviews of support staff

Lead, coach and motivate team members

Assist the Manager in interviewing and hiring new technical support engineers

Create and implement project plan

Resource planning to ensure sufficient team members to support the project

About you

Diploma, Bachelor's Degree in I.T. or Business Management or equivalent

3+ years' experience in a team lead role

Ability to communicate both orally and in writing

Strong work ethic and drive to succeed

Onsite hands on IT support experience