IT Support Technician

Jabil; Penang; On-site; MYR 30,000 - 54,000; Full time

Job summary

Jabil in Penang, Malaysia is seeking an IT Helpdesk Analyst to provide first-line technical support for hardware, software, and network issues. You will diagnose and resolve desktop, laptop, printer, and application problems, install, configure, and maintain systems, and manage service desk tickets to meet SLAs.

You will escalate complex issues with proper documentation, maintain asset records, assist with hardware/software deployment, and guide end-users on IT best practices.

Qualifications

• Provide first-level technical support to end users for hardware, software, and basic network issues
• Diagnose, troubleshoot, and resolve desktop, laptop, printer, application, and connectivity problems
• Install, configure, and maintain computer systems, operating systems, and standard business applications
• Manage and respond to IT service desk tickets in a timely and professional manner, ensuring SLAs are met
• Escalate complex or unresolved issues to higher-level support teams with proper documentation and analysis
• Maintain accurate records of incidents, requests, resolutions, and IT assets
• Assist with the setup, deployment, and replacement of new hardware and software
• Provide end-user guidance and basic training on IT tools, systems, and IT best practices
• Collaborate with other IT team members to improve service quality, processes, and user satisfaction
• Support user account management (e.g., password resets, access requests, onboarding/offboarding support)
• Assist in maintaining IT inventory and asset tracking
• Support remote users and guidance on mobile devices
• Document support procedures, FAQs, and knowledge base articles
• Assist in basic network tasks such as patching, cabling, or Wi‑Fi setup (as applicable)
• Participate in after-hours or on-call support rotation (as applicable)
• Ensure compliance with IT security policies and data protection standards

Responsibilities

• Provide first-level technical support to end users for hardware, software, and basic network issues
• Diagnose, troubleshoot, and resolve desktop, laptop, printer, application, and connectivity problems
• Install, configure, and maintain computer systems, operating systems, and standard business applications
• Manage and respond to IT service desk tickets in a timely and professional manner, ensuring SLAs are met
• Escalate complex or unresolved issues to higher-level support teams with proper documentation and analysis
• Maintain accurate records of incidents, requests, resolutions, and IT assets
• Assist with the setup, deployment, and replacement of new hardware and software
• Provide end-user guidance and basic training on IT tools, systems, and IT best practices
• Collaborate with other IT team members to improve service quality, processes, and user satisfaction
• Support user account management (e.g., password resets, access requests, onboarding/offboarding support)
• Assist in maintaining IT inventory and asset tracking
• Support remote users and guidance on mobile devices
• Document support procedures, FAQs, and knowledge base articles
• Assist in basic network tasks such as patching, cabling, or Wi‑Fi setup (as applicable)
• Participate in after-hours or on-call support rotation (as applicable)
• Ensure compliance with IT security policies and data protection standards

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Summary

• Provide first-level technical support to end users for hardware, software, and basic network issues
• Diagnose, troubleshoot, and resolve desktop, laptop, printer, application, and connectivity problems
• Install, configure, and maintain computer systems, operating systems, and standard business applications
• Manage and respond to IT service desk tickets in a timely and professional manner, ensuring SLAs are met
• Escalate complex or unresolved issues to higher-level support teams with proper documentation and analysis
• Maintain accurate records of incidents, requests, resolutions, and IT assets
• Assist with the setup, deployment, and replacement of new hardware and software
• Provide end-user guidance and basic training on IT tools, systems, and IT best practices
• Collaborate with other IT team members to improve service quality, processes, and user satisfaction
• Support user account management (e.g., password resets, access requests, onboarding/offboarding support)
• Assist in maintaining IT inventory and asset tracking
• Support remote users and guidance on mobile devices
• Document support procedures, FAQs, and knowledge base articles
• Assist in basic network tasks such as patching, cabling, or Wi‑Fi setup (as applicable)
• Participate in after-hours or on-call support rotation (as applicable)
• Ensure compliance with IT security policies and data protection standards

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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